Account Executive/ Customer Relations

Office Angels; Merton; On-site; GBP 24,000 - 29,000; Full time

Job summary

Office Angels in Wimbledon is seeking an Account Manager / Client Executive to handle inbound enquiries, build relationships with new and existing customers, and convert opportunities into sales. You will keep CRM records up to date and process orders promptly.

This full-time, permanent role offers a starting salary of £26,500 and requires strong communication, organisational skills, and the ability to work well in a team and across multiple channels (phone, email, web).

Qualifications

• Experience in a customer service, sales support, or customer advisory role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and manage multiple tasks effectively.

Responsibilities

• Respond to customer enquiries via phone, email, and online channels in a professional and timely manner.
• Build and maintain positive relationships with new and existing customers.
• Process customer orders accurately and efficiently.
• Maintain and update customer records within the CRM system.
• Conduct follow-up activities to support customer engagement and maximise sales opportunities.
• Support outbound campaigns and business development initiatives.
• Coordinate with internal teams to ensure smooth order fulfilment and customer satisfaction.
• Assist with sales administration, invoicing, and customer communications.
• Contribute to team reporting, forecasting, and workflow planning.
• Provide support across customer-facing departments during busy periods.
• Deliver exceptional customer service and ensure customer satisfaction at all times.

Skills

Customer service

Communication

Organisation

Teamwork

CRM

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Account Manager / Client Executive

Salary: starting Salary £26,500 Location: Wimbledon Job Type: Full-time, Permanent

About the Role

We are looking for a proactive and customer-focused Customer Advisor to join a busy sales and customer service team. This role is responsible for handling inbound enquiries via phone, email, and website channels, supporting customers throughout their journey, and helping convert enquiries into sales opportunities.

The successful candidate will build strong relationships with prospective and existing customers, maintain accurate CRM records, process orders efficiently, and provide outstanding customer service at every stage of the customer experience.

Key Responsibilities

• Respond to customer enquiries via phone, email, and online channels in a professional and timely manner.
• Build and maintain positive relationships with new and existing customers.
• Process customer orders accurately and efficiently.
• Maintain and update customer records within the CRM system.
• Conduct follow-up activities to support customer engagement and maximise sales opportunities.
• Support outbound campaigns and business development initiatives.
• Coordinate with internal teams to ensure smooth order fulfilment and customer satisfaction.
• Assist with sales administration, invoicing, and customer communications.
• Contribute to team reporting, forecasting, and workflow planning.
• Provide support across customer-facing departments during busy periods.
• Deliver exceptional customer service and ensure customer satisfaction at all times.

Skills & Experience

• Previous experience in a customer service, sales support, or customer advisory role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and manage multiple tasks effectively.
• Self-motivated with a proactive and positive attitude.
• Strong IT skills, including Microsoft Office applications.
• Ability to work collaboratively within a team environment.
• Commitment to delivering excellent customer experiences.

Desired Skills and Experience

Account Management / Customer services

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.