Account Manager - Real Estate

Arthur J. Gallagher & Co. (AJG); Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits program

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is seeking Account Managers to join its Real Estate practice in London on a hybrid basis. You will manage a portfolio of Real Estate clients, coordinate renewals, and ensure accurate data entry and timely delivery of services.

The role emphasizes building trusted relationships, delivering high-quality client experience, and working within a collaborative, ambitious team environment at Gallagher.

Qualifications

• Previous Account Handler/Account Manager experience in Real Estate or Property is essential; strong foundation welcomed.
• Desirable Chartered Insurance Institute Qualification: Cert CII.
• Proven ability to work to targets within a regulated framework.
• Excellent client service focus with strong communication skills.
• Highly accurate with attention to detail and good planning.

Responsibilities

• Manage a portfolio of Real Estate clients and deliver high-quality service.
• Prepare documents for new customers, renewals, and mid-term adjustments.
• Record customer details accurately in the system to ensure data integrity.
• Negotiate renewal terms and explore options to provide best solutions.
• Coordinate renewal closings and ensure policies are bound by renewal dates.
• Liaise with clients and insurers; process policies and chase overdue documents.
• Handle account queries and credit control matters.

Skills

Account management

Real Estate experience

Customer service

Data accuracy

Attention to detail

Communication skills

Acturis

Education

Cert CII desirable

GCSE standard or equivalent

Tools

Acturis

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are looking for Account Managers to join our highly successful and well-established Real Estate practice within London.

Our Real Estate practice is a core part of the business, recognised for its strong market reputation, high-performing culture and consistent growth. It offers a fantastic platform for development, with clear opportunities to build your expertise and progress within a respected corporate team.

The team itself is ambitious, collaborative and forward-thinking, combining deep sector knowledge with a proactive approach to delivering solutions for clients. If you are looking to be part of a dynamic environment where you can genuinely develop your career, we would love to hear from you.

You will play a key role in supporting the servicing of client accounts, ensuring a high standard of delivery and client experience across a diverse Real Estate portfolio.

The successful candidates will be based out of our London ofice on a hybrid basis.

How you'll make an impact

• You will look after a portfolio of Real Estate clients.
• Creating documents for new customers, along with any mid-term adjustments and renewals information.
• Ensure all customer details are recorded accurately and entered on to the system in a timely fashion to ensure data integrity.
• Obtain renewal terms for customers, always ensuring you've explored other options before providing the best available solution.
• Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date.
• Liaise with clients and insurers. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required.
• Deal with account queries and credit control matters highlighting any concerns.
• Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required.
• Keep accurate records and process in accordance with our agreed procedures, to ensure renewals are delivered in a timely manner to ensure positive outcomes for our clients.

About You

• Previous experience as an Account Handler within Real Estate or Property is essential; however, we are open to candidates who have gained some exposure to this area and are keen to further develop their expertise, provided you have a strong core foundation.
• Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII is desirable as is being educated to GCSE standard or equivalent.
• Worked to targets within a regulated, measurable framework and achieved SLA’s.
• Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.
• Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information.
• Highly accurate with a strong attention to detail, using initiative when assisting team members.
• Fully proficient in Acturis.
• Eligible to work in the UK.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)