Account Manager - Print & DM

Harrison Scott Associates; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an ambitious Account Manager to join their Client Services Team during a period of significant growth. This role offers fast-track career progression to Account Director for the right candidate. The ideal applicant will have substantial experience in client relationship management, with a keen understanding of the customer journey in print and mailing services. You will be responsible for supporting the team in administrative tasks, ensuring client satisfaction, and managing orders efficiently. This is a fantastic opportunity to contribute to a positive team culture while driving business growth and enhancing client experiences.

Qualifications

• Significant experience in client relationship management is essential.
• Methodical approach with the ability to multi-task and maintain accuracy.

Responsibilities

• Support Client Services team with administration and campaign coordination.
• Proactive contact with clients to ensure satisfaction and timely updates.
• Manage orders from quotation to invoice, ensuring accuracy and efficiency.

Skills

Client Relationship Management

Multi-tasking

Diligence and Accuracy

Proactive Communication

Education

Relevant Degree or Equivalent Experience

Tools

Salesforce

Tharstern MIS

Job description

Our client is a print and mailing company which is going through a significant growth period.

They are now looking for an Account Manager to join the Client Services Team. There is great scope for fast-track career progression to Account Director for a highly driven candidate.

This role requires significant experience in professional client relationship management and requires a full awareness of the customer journey processes and techniques in modern print, direct mail / mailing fulfilment and UK & International Postage services.

Duties & Key Responsibilities:

1. Support your Client Services team with all the administration & campaign co-ordination duties associated with keeping our Client’s delighted. Including, but not limited to, quoting Clients (within 2 hours whenever possible) & following up on quotations to seek the order. Booking multiple mailing campaigns onto our client’s Tharstern MIS system, dealing with many daily queries & tasks, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your Account Director / team.
2. You are a key point of contact for your teams Clients and are expected to be pro-active in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are despatched.
3. Consulting with your Client Services team members, the Data Team, Print Team & the Operations Team to ensure each mailing goes out on time in full and with total accuracy. Liaison with the Finance Team to remain aware of Client credit limits and timely payment of invoices.
4. Responsible for managing the order from quotation to invoice. Raising Client invoices within 48 hours of mailing despatch or raising ‘pro-forma’ invoices for new business and postage. (i.e., prior to mailing despatch).
5. Regular pro-active contact with existing and occasional Clients to develop the spend, frequency of use and profitability for the company, under the guidance of the Account Director.
6. Incoming new business enquiries are generally managed by your teams Account Director but support in raising new business quotations & follow up calls seeking to open new accounts will be required.
7. Using your own initiative to enhance our Client’s experience collaborating with us and supporting and encouraging the revenue & margin growth of your team.
8. To seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying-in costs.
9. Creating samples packs for potential Clients.
10. Maintaining and developing your own knowledge within the mail & post industry to support your own progression.
11. Initiative-taking approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the businesses performance overall.

We are looking for someone who can be a positive team member, even when under pressure. Our client considers it vital, and part of the terms of employment, that the Account Manager plays their part to contribute to a happy & positive team culture. You will strive to positively help promote and support the growth of the business (top line and bottom line) and help support a positive, pro-active, ‘can do,’ team environment. The support of your finance / operations / data & print colleagues is vital to consistent financial success & progression (for you and for the business). Candidates must be methodical in their approach to work, being able to multi-task and work with elevated levels of diligence and accuracy.