Account Manager, Paid Social

Group M Worldwide Inc.; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a talented Account Manager to join its Paid Social team. This role is pivotal in managing client relationships and executing innovative social media campaigns for retail clients. The successful candidate will lead a team, ensuring high levels of client satisfaction while collaborating with cross-functional teams to deliver exceptional results. With a focus on professional growth and development, this position offers a vibrant work culture and numerous opportunities for career advancement. If you are passionate about social media and client management, this is the perfect opportunity for you.

Benefits

25 days annual leave plus birthday off

Ongoing training opportunities

Flexible working arrangements

Opportunities to attend industry conferences

Career and personal growth prospects

Private Healthcare

Excellent pension matching scheme

Qualifications

• Proven track record of managing successful campaigns.
• Strong expertise in paid social platforms and tools.

Responsibilities

• Serve as primary contact for retail clients, ensuring satisfaction.
• Assist in planning and executing paid social campaigns.

Skills

Client Management

Paid Social Platforms

Analytical Skills

Project Management

Communication Skills

Mentoring

Tools

Facebook

Instagram

Pinterest

TikTok

Job description

Role: Account Manager

Department/Team: Paid Social

Role Objective:

We are seeking a talented and motivated Account Manager for our Paid Social team. The successful candidate will manage an Account Executive and collaborate closely with the Account Director to deliver exceptional client service and campaign performance. This role involves client management, campaign execution, strategic planning, and team development, with a primary focus on the Retail industry.

About the role

Client Management:

• Serve as the primary day-to-day contact for assigned retail clients, ensuring high levels of client satisfaction and engagement.
• Develop strong client relationships and understand their business objectives to drive effective paid social strategies.
• Communicate regularly with clients, providing updates on campaign performance, insights, and recommendations.

Campaign Activation and Planning:

• Assist in the planning, execution, and optimization of paid social campaigns across platforms (e.g., Facebook, Instagram, Pinterest).
• Collaborate with the Account Director to develop media plans, budgets, and timelines to meet client goals.
• Ensure accurate and timely delivery of campaigns, adhering to client specifications and industry best practices.

Team Management and Development:

• Manage and mentor a Senior Account Executive, providing guidance, support, and performance feedback.
• Foster a collaborative team environment, encouraging professional growth and development.
• Conduct regular check-ins and performance reviews with the Senior Account Executive.

Performance Monitoring and Reporting:

• Monitor campaign performance, analyze key metrics, and generate detailed reports for clients and internal stakeholders.
• Identify opportunities for optimization and recommend actionable strategies to improve campaign results.
• Stay up-to-date with industry trends and best practices to ensure cutting-edge campaign execution.

Collaboration and Leadership:

• Work closely with cross-functional teams (creative, analytics, etc.) to deliver integrated marketing solutions.
• Support the Account Director in strategic planning and business development efforts.
• Contribute to a positive team culture and lead by example in delivering high-quality work.

About you

• A proven track record of managing successful campaigns with examples.
• Strong expertise in paid social platforms (Facebook, Instagram, Pinterest, TikTok, etc.) and tools.
• Excellent client management skills with the ability to build and maintain strong relationships.
• Proven experience in managing and mentoring junior team members.
• Strong analytical skills and the ability to translate data into actionable insights.
• Exceptional organizational and project management skills.
• Excellent communication and presentation skills.
• Experience with retail clients, specifically in the clothing and homeware sectors, is a plus.

What we can offer you

• A competitive salary aligned with experience.
• 25 days annual leave plus your birthday off.
• Ongoing training opportunities.
• Flexible working arrangements.
• Opportunities to attend industry conferences and awards nights.
• Career and personal growth prospects.
• Private Healthcare.
• Excellent pension matching scheme.

About Mindshare

Mindshare is a leading global marketing and media services network with billings exceeding £23 billion worldwide. We work with renowned brands such as Unilever, Ford, KFC, Marks & Spencer, and TK Maxx. Our network comprises 116 offices across 86 countries, dedicated to creating competitive marketing advantages for our clients.

Our approach

Our ambition is to drive Good Growth for our clients—growth that is enduring and considerate of people and the planet. We emphasize responsible media use, inclusivity, and sustainability, placing people at the center of our strategies. Our values of Energy, Empathy, and Impact guide us.

Working for Mindshare

We invest heavily in our people’s development and foster a vibrant, inclusive culture. Our flagship event, Huddle, promotes cross-border learning and networking.

Commitment to Diversity & Inclusion

We aim to be the most inclusive workplace in the country, supported by Employee Resource Groups such as Roots, PrideM, Women in Business, Enable, Declassify, 0Borders, ADAM, and Working Parents. We are dedicated to creating a welcoming environment where everyone can thrive.

(Please note this is a UK-based role and requires the right to work in this location.)