Account Manager / New business

Confidential; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Benefits

Job summary

Confidential is seeking an Account Manager/ New business for the N14 area. This office-based role offers £28,000 - £34,000 with benefits and commissions, servicing SME to corporate clients in telecoms.

You will manage existing accounts, coordinate orders, and drive new business through proactive sales support. The ideal candidate is organised, with strong English communication, able to handle requests quickly, document procedures, and work effectively in a small team within a growing telecoms

Qualifications

• Previous experience in Account Management and Sales within the Telecoms sector.
• Strong organisational and problem-solving skills with attention to detail.
• Ability to work to deadlines and prioritise a busy workload.
• Positive and can-do attitude.
• Technically competent, particularly with MS Office suite.

Responsibilities

• Making and taking calls to bring in new business.
• Ordering and provisioning of products and services.
• Speaking to suppliers and dealing with support cases.
• Taking calls, submitting orders and logging faults.
• Preparing sales order forms and sending to client on DocuSign.
• Provide customer support throughout the order process by call or email.
• Filtering calls and dealing with queries.
• Fault reporting on all products and services.
• Day to day management of the support email inbox.
• Calling existing clients to upgrade products and services by phone and email.
• Account manage existing clients.
• Upsell products and services to new and existing clients.

Skills

Account management

Sales experience

Telecoms knowledge

MS Office

English communication

Job description

Account Manager/ New business N14

Office Based £28,000 - £34,000 Benefits comms

Due to substantial sustained commercial success, a highly organised multi-tasker with an understanding of the sales lifecycle, is required to provide a broad ranging, client focused sales support and Account Management for a fast growing, highly regarded provider of communication solutions, serving the SME, Enterprise and Corporate marketplace. The ideal candidate is an ambitious, versatile and highly organised Account Manager with a new business background, ideally with first‑hand knowledge of the Telecoms industry and a passion for providing a timely, proactive and effective sales coordination service to a fast‑paced, growing and friendly organisation. An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous.

Key Responsibilities

Making and Taking calls pushing to bring in new business

Ordering and provisioning of products and services

Speaking to suppliers and dealing with support cases

Taking calls, submitting orders and logging faults

Preparing sales order forms and sending to client on DocuSign

Provide customer support throughout the order process, either by call or email

Filtering calls and dealing with any queries

Fault Reporting on all products and services

Day to day management of the Support email inbox

Calling existing clients to upgrade products and services by phone and email.

Account Manage existing clients

Upsell products and services to new and existing clients

Skills & Experiences

Previous experience in a Account Management and Sales within the Telecoms sector

Strong organisational and problem‑solving skills with exemplary attention to detail

Ability to work to deadlines and the ability to prioritise a busy workload

A positive and can‑do attitude

Technically competent, particularly with MS Office suite

Able to develop and document procedures and systems

Ability to work under pressure.

Excellent written and spoken English.

This is a wonderful opportunity for a dynamic, proactive Account Manager and Sales Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story. An attractive salary and full product training is on offer for the successful applicant.