Account Manager

Hamilton Barnes; Southampton; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Car allowance

Hybrid role (2–3 days in office)

Job summary

Hamilton Barnes is recruiting an Account Manager for connectivity and telecoms in Southampton. You will manage a portfolio of existing customers, drive renewals, and identify cross-sell opportunities while also pursuing new business.

The role is hybrid with 2–3 days in the office and offers strong earning potential. You’ll be developing long-term relationships, ensuring contract renewal, and coordinating with technical teams to deliver excellent service.

Qualifications

• At least 2 years’ experience in IT networking or telecoms sales or account management.
• Track record of renewing contracts and growing revenue with existing customers.
• Confident about generating new business from prospecting to close.
• Strong relationship-building, communication and negotiation skills.
• Proactive, organized and commercially minded approach.

Responsibilities

• Manage and grow a portfolio of existing customer accounts, building long-term relationships.
• Ensure customers stay in contract and renew on time, minimizing churn.
• Spot cross-sell and upsell opportunities across the portfolio (mobile, hosted VoIP, broadband, lines, SD-WAN, SASE).
• Generate new business through networking events, prospecting and outreach.
• Understand customer needs and recommend the right solutions.
• Keep accounts, opportunities and pipeline accurate in the CRM.
• Collaborate with technical/service teams to deliver a great customer experience.

Skills

Account management

Sales

Renewals

Cross-selling

Prospecting

Networking

Tools

CRM software

Job description

Account Manager – Connectivity & Telecoms | Southampton (Hybrid)

Want to own customer relationships rather than chase cold leads? We’re a well-established UK connectivity and telecoms business, and we’re proud of the personal touch. Our customers speak to real people who know their business, not automated phone menus.

We’re looking for an Account Manager to take ownership of a strong portfolio of existing customers. Your job is to keep them happy, renewed and growing, and to find the next thing that genuinely helps them. Around 75–80% of your time goes on account management, with the rest on new business. The PSTN switch-off on 31 January 2027 means many businesses need to move to digital phone services, so there’s a real reason to pick up the phone to every customer in the portfolio.

What’s in it for you:

• A portfolio to grow, not one to build from scratch. You’ll inherit established accounts, so you can spend your time on relationships and growth rather than cold-calling from zero.
• Strong earning potential. £40,000 basic, plus a £6,000 car allowance, plus OTE. Existing accounts pay around £6k a year in commission, and OTE is significantly higher as you grow those accounts and win new business.
• A business on the rise. We’re a Vodafone Reseller of the Year (2025), a Cisco Premier Provider (December 2025), and on the NHS England Digital Services for Integrated Care framework. We’re a Cyber Essentials Plus business, and we’ll support someone earlier in their career who’s ready to grow into the role.

What you’ll be doing:

• Managing and growing a portfolio of existing customer accounts, building long-term relationships
• Making sure customers stay in contract and renew on time, keeping churn to a minimum
• Spotting cross-sell and upsell opportunities across our portfolio: business mobile, hosted VoIP, broadband and leased lines, SD-WAN, SASE and more
• Generating new business through networking events, prospecting and outreach
• Understanding customers’ needs and recommending the right solutions for their business
• Keeping accounts, opportunities and pipeline accurate in the CRM
• Working closely with our technical and service teams to give customers a great experience

What we’re looking for:

• At least 2 years’ experience in an IT networking or telecoms sales or account management role. We’ll also consider a more junior candidate with the drive to grow into the role.
• A track record of managing renewals and growing revenue from existing customers
• Confidence generating new business, from prospecting through to closing
• Strong relationship-building, communication and negotiation skills
• A proactive, organised and commercially minded approach

This is a hybrid role based in Southampton, with 2–3 days a week in the office.