Account Manager (maternity cover)

Caroline Gardner Publishing; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid working

Staff discounts up to 65% off

Job summary

Caroline Gardner Publishing in London is seeking an Account Manager (maternity cover) to join the sales team at our Putney Head Office from December 2026. You will manage wholesale accounts nationally and export, build strong partnerships, and ensure orders and deliveries meet brand standards.

Based in Putney, you should be organized, calm under pressure, tech-savvy, and thrive in a fast-paced team. Hybrid working and staff discounts are offered as part of our benefits.

Qualifications

• Experience managing large wholesale accounts nationally and export markets.
• Proficient with HubSpot or other CRM systems; tech-savvy.
• Strong organisational and time-management abilities; able to work under pressure.

Responsibilities

• Manage a portfolio of large wholesale accounts, both National and Export.
• Develop and maintain solid relationships with retail partners.
• Oversee the customer order process from receipt to delivery.
• Liaise with Merchandising to confirm stock levels and optimal stock use.
• Coordinate with Warehouse on packaging and delivery instructions.
• Assist with export paperwork and compliance.
• Represent the brand at trade shows and promote seasonal launches.
• Aim to achieve quarterly and annual budgets.

Skills

Account management

CRM experience

HubSpot CRM

Wholesale experience

Tools

HubSpot CRM

Job description

We're a leading British design brand in cards, stationery, stylish home and gifting products, and looking for an Account Manager (maternity cover) to join our sales team at our Putney Head Office from December 2026!

role overview

Reporting to the Sales Director, and over the length of your fixed-term contract, you'll cover ownership of a portfolio of large wholesale accounts, both National and Export, becoming the main point of contact for our retail partners and helping their businesses make the most of our collections.

From managing the order process through to liaising with merchandising, warehouse and accounts, you'll be the thread that holds each account together, spotting opportunities, solving problems, and making sure every delivery lands exactly as it should. You'll get to know our product range inside out, support customers through seasonal launches, and represent the brand at trade shows.

You will be based in our Head Office in Putney. The role would suit someone organised, calm under pressure, and genuinely motivated by building strong working relationships.

key responsibilities

You will undertake a variety of duties, including but not limited to:

• Manage a variety of large wholesale accounts, both National and Export
• Responsible for developing and maintaining solid relationships with our retail partners
• Managing customer order process; from receipt of order to it being received by the customer
• Liaising with Merchandising team to confirm stock levels and best use of stock
• Liaising with Warehouse regarding customer specific requirements; ensuring all packaging and delivery instructions are understood and correctly followed
• Liaising with accounts team regarding credit limits and account status’
• Completion of supporting delivery documents; including barcode creation and pallet labels
• Export paperwork completion
• Product knowledge; develop excellent knowledge on our vast and varied product offering
• Involvement in customer product selection process
• Accurate completion of product set up sheets and individual customer requirements
• Proactively reaching out to clients to promote seasonal launches
• Representing the brand at trade shows
• Achieving and exceeding team quarterly and annual budgets

You will be a confident, tech savvy account manager who enjoys working in a fast-paced environment alongside a tight-knit team, and you will have/be:

• Outstanding organisational and time-management skills
• Problem-solving and decision-making aptitude, with a can-do approach
• Ability to multitask and work well under pressure
• Fast learner, accountable and ambitious
• A team player with a can-do attitude
• Ability to follow processes and procedures
• Experience in working with HubSpot/another CRM programme
• Work with a creative, values-led brand celebrating 30+ years of design excellence
• Be part of a B Corp certified business committed to our people and the planet
• Enjoy benefits such as hybrid working and staff discounts of up to 65% off!

role type:

• Maternity Cover, Fixed-Term Contract
• Full time, Monday - Friday, 9.00am - 5.30pm
• December 2026 start – end of 2027 TBC
• London, hybrid

We welcome your application: Caroline Gardner is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.