Account Manager

THE CROWD; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible/hybrid working

Enhanced annual leave

Growth & development opportunities

Job summary

The Crowd is seeking an Account Manager to lead a portfolio of client accounts across the UK, valued up to seven figures. Reporting to the Sales Director, you’ll ensure high levels of client satisfaction while supporting new business efforts in hospitality and workplace sectors.

The role offers a collaborative, social environment with flexible/hybrid working, enhanced annual leave, and opportunities to contribute to sustainability goals within a growing organization.

Qualifications

• Experience in a client-facing or account management role within a design studio or similar environment.
• Excellent written and verbal communication with clients and suppliers.
• Strong organization and ability to manage multiple projects.
• Experience in hospitality or commercial workplace sectors is advantageous.
• Proactive, flexible, and capable of thriving in a fast-paced environment.
• Positive, hands-on attitude with a passion for design and sustainability.

Responsibilities

• Manage a portfolio of client accounts with focus on repeat business and satisfaction.
• Develop new business via leads, pitches, events, referrals, and marketing support.
• Prepare client proposals and manage expectations during delivery.
• Oversee project account management including timelines, budgets, and sustainability compliance.
• Ensure smooth handover to project teams and fulfill completion commitments.
• Contribute to growth, culture, and sustainability goals as part of a B Corp-certified company.

Skills

Key account management

Client communication

Organization

Hospitality/Commercial sector exposure

Sustainability awareness

MS Office

Tools

Microsoft Office

Job description

About The Role:

A leading mid-sized, creative studio specialising in sustainable furniture procurement and project delivery is seeking a meticulous and strategic-thinking Account Manager to join their team.

Reporting to the Sales Director, you’ll be instrumental in managing key accounts across the UK, valued up to seven figures, within a diverse, multi-sector portfolio spanning commercial, hospitality, residential and more. This key role within the business gives great responsibility and independence, maintaining pristine customer service with clientele and assisting with new business efforts. This role is perfect for someone confident, precise and who thrives under pressure - solid industry knowledge is key, ideally with experience within hospitality or workplace sectors.

This is a fantastic opportunity to join a respected leader in sustainable furniture procurement who are in a strong period of growth, contributing to a variety of high-profile projects where you can make a real impact. The company offers a collaborative and social working environment, exposure to exciting clients and innovative projects, development/progression, flexible/hybrid working, enhanced annual leave, and more.

Key Responsibilities:

• Manage a portfolio of client accounts, ensuring repeat business and high levels of client satisfaction
• Develop new business through sourcing leads, pitching to clients, attending events, handling referrals,and supporting marketing initiatives
• Prepare client proposals and manage expectations throughout delivery
• Oversee project account management (timeline creation, budget monitoring, order processing, sustainability compliance)
• Ensure smooth handover to project teams and manage project completion commitments
• Contribute to the studio’s broader growth, culture, and sustainability goals as part of a B Corp-certified company

Key Skills/Requirements:

• Previous experience in a similar client-facing or account management role within a product design studio
• Excellent communication skills, both written and verbal, with confidence liaising with clients and suppliers
• Strong organisational skills, attention to detail, and ability to manage multiple projects simultaneously
• Experience working with accounts in hospitality or commercial workplace sectors highly advantageous
• IT literate, proficient in Microsoft Office, and comfortable learning bespoke business software
• Flexible, proactive, and able to thrive in a fast-paced, dynamic environment
• Positive, hands-on attitude and a genuine passion for design and sustainability

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The Crowd is an equal opportunities employer and agency.