Account Manager

Bluetownonline-Ltd; Greater London; Hybrid; GBP 35,000 - 54,000; Full time

Benefits offered by this job

Therapy platform access

Book Club

Free sanitary products

Job summary

Carbon Global is seeking an Account Manager to join their growing team in London. You will represent clients, develop relationships and set up high-level appointments, with a strong emphasis on collaboration with the Client Success Manager and Team Assistant.

This role is hybrid, requiring presence at the Farringdon office at least two days per week. You will manage outreach, keep timelines, and ensure meetings are well-qualified.

Qualifications

• Experience in managing and nurturing client relationships.
• Strong organisational skills and attention to detail.
• Proficient with CRM tools and contact management.

Responsibilities

• Represent the client in a professional manner and nurture relationships.
• Book meetings, manage scheduling changes, and ensure qualified meetings.
• Prepare briefing notes and support client strategy with campaigns.
• Collaborate with CS and team to deliver high-quality service.
• Maintain CRM records and respond to emails promptly.

Skills

Relationship management

Client communication

CRM systems

Proactive problem solving

Google Workspace / MS Office

Tools

HubSpot

CRM systems

Job description

Account Manager (CARB-19) London, England

Job Title: Account Manager

Location: Farringdon

Job type: Full time, Permanent

Carbon Global is a multi-award-winning business development and lead generation agency with a strong focus on the Creative and Healthcare sectors.

The Role:

We’re looking for someone to join our growing team of humans, plants and laptops. You will represent some of the most innovative marketing and communication agencies in Europe as their Account and Business Development Manager.

This is not a sales role. You will be working together with your client to identify global brand leaders and reach out to them via phone, email and LinkedIn to set up high-level appointments for them.

The role involves nurturing client relationships, organising information, understanding timelines, balancing to-do lists, and adapting to shifting priorities and strategies.

You will be collaborating with our team of BDMs, your Client Success Manager and Team Assistant to deliver a high-quality, seamless service to our clients.

This is a hybrid position working at our Farringdon office at least two days a week.

We can only consider candidates with a right to work in the UK, we cannot sponsor.

We encourage applications from all walks of life, but unfortunately, we cannot accept applications from Haribo gummy bears as Sam is now vegetarian.

Your Responsibilities:

• Representing the client(s) in a professional way
• Nurturing prospects, building ongoing relationships and ensuring that all meetings booked are qualified, and communicated well with your client.
• Booking two/a number of meetings a week and managing changes in scheduling in a timely manner
• Maintaining agreed outreach volumes consistently

Client Management:

• Preparing and leading meetings with the client, building client rapport and trust
• Preparing well-written and detailed briefing notes for the client, prior to them attending meetings, with clear objectives and focus areas
• Supporting the client strategy with the implementation of bespoke client campaigns
• Working with your CSM to ensure ongoing client satisfaction

Admin:

• Comfortable using a CRM system, Google Sheets, and following internal processes
• Logging conversations with clear actions and next steps
• Reading and responding to emails in a timely manner

About you:

Required Attributes:

• Organised and attentive to client needs
• Experience in managing and nurturing relationships
• Confident reaching out to new leads to introduce the client
• Experience with either Google Workspace or Microsoft Office
• Excellent English language skills, verbal and written
• Highly focused and organised with a desire to learn and grow
• Calm under pressure with the ability to multi-task and prioritise within a constantly shifting environment
• Proactive and comfortable contributing to discussions
• Self-motivated to problem-solve
• Good communicator and able to read and adapt to social cues
• Ability to anticipate and identify client issues

Desired Attributes:

• Experience with CRM systems, ideally Hubspot
• Knowledge of GDPR and data protection practices
• Touch typing
• Additional languages
• Office drinks/dinner or activity once a month in Central London
• Unlimited access to therapy on our well-being platform
• Access to company library and company Book Club
• Free sanitary products at our Farringdon office
• Implemented Anti-harassment Policy
• Regular company workshops on a variety of topics, including Mental Health and Wellbeing awareness and Sexual Harassment.
• 20 days Holiday + 8 public holidays + extra paid day off for your Birthday
• x2 Mental Health mornings off/ year
• Monthly 1-2-1's with Company Director to discuss development and well-being
• A supportive team that values quality work but also believes in a healthy work/life balance
• 10% Discount on drinks at local Coffee Shop

Our Values:

• Multidimensional innovation - Implementing strategic decisions from all walks of life, celebrating failures as lessons for further innovation
• Integrity - Making choices that are well thought-out, ethical and fair
• Human first - Work life does not come at a cost to personal life
• Collegiality - Individual thinking, mindful of the collective, allowing space for open collaboration. The things which make us different are valued and respected
• Hard work - Passion for ongoing learning and development

Our Awards:

Best Global Business Development & Lead Generation Agency - Global 100 Awards 2022, 2023, 2024, 2025, and 2026

Please note:

Our office is accessible via stairs only

Candidates with experience of or working currently in relevant job titles, including:Account Manager, New Business Manager, Business Development Manager, Business Developer, Lead Generation, Marketing Manager, Partnerships Manager, Client Success, Customer Success, Sales Account Manager, Sales Manager, B2B Sales may also be considered