Senior Account Manager

Elmwood Design Ltd.; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working 2-3 days in office

Annual salary review

Bonus scheme

Healthcare cashback

Life assurance

Pension contribution

Workcation

Job summary

Elmwood Design Ltd. in London is seeking a Senior Account Manager to strategically lead the day-to-day client relationships across a global portfolio of consumer brands.

You will guide projects from identity and packaging through to motion, activation, and experience, ensuring strong commercial outcomes. You will partner with creative teams, anticipate blockers, and drive projects with clear budgets and timelines, while delivering growth and high‑quality brand work for an ambitious

Qualifications

• Experience in a similar agency environment.
• Experience working with clients across a global footprint.
• Proven negotiation and communication skills with clients.
• Experience on FMCG or consumer brands, with packaging/production understanding.
• Trusted voice and leadership to clients from project inception to delivery.
• Strong financial skills with the ability to deliver on client needs and budgets.

Responsibilities

• Lead day-to-day client relationships and grow wider relationships.
• Position brands across touchpoints from identity to packaging, motion and experience.
• Lead account activity, identify blockers and resolve proactively.
• Drive creative direction with the creative teams to deliver excellence.
• Develop deep understanding of clients’ business, goals and challenges.
• Bring strategic insight to conversations and negotiate effectively with clients.
• Create viable project plans, budgets and timelines.

Skills

Agency experience

Global client experience

Negotiation

FMCG/packaging knowledge

Client leadership

Budget/financial acumen

Job description

We have an exciting opportunity for an accomplished and forward-thinking Senior Account Manager to join us in our London studio to work with our fantastic portfolio of consumer clients.

We're looking for a confident and organised individual who will be playing a crucial role in strategically leading the day-to-day relationship with clients, helping them position and transform their brands across multiple touchpoints and the consumer journey - from brand identity and packaging through to motion, activation, and experience.

What you will do

• Strategically lead the day-to-day relationship with clients and continue to build wider strong relationships
• Help clients position their brands across multiple touchpoints and the consumer journey - from brand identity to packaging, through to motion, activation, and experience
• Lead account and project activity, identifying any road‑blockers or potential issues ahead and solving these proactively
• Drive forward the creative for any brief, partnering with the creative teams to deliver with excellence
• Deep understanding of the client's business and needs, understanding their product/service, goals, motivations, pressures, and challenges
• Bring strategic insight to client conversations and refocus creative teams and clients with strong negotiation skills
• Strong commercial acumen to scope and deliver viable project plans, budgets and timelines

What you'll have done

• You have previous experience working in a similar agency environment
• You have experience of working with clients across a global footprint
• You have proven confidence to negotiate and communicate with both peers and clients
• You have experience working on FMCG or consumer product brands, with an understanding of packaging and production processes — from artwork management through to print and manufacturing
• You have held the position of a trusted voice and leader to clients, providing appropriate advice and guidance from the beginning to end of a project
• You possess strong financial skills with the ability to deliver on client needs and budget

Who you are

• You are a natural leader, comfortable at guiding conversations and identifying new opportunities that stretch both the scope of the work and brands, ultimately delivering organic growth
• You have great attention to detail and sound commercial acumen
• You are a proactive self-starter with a curious nature and have the ability to demonstrate both creativity and intellect about what's next for the brand and your clients
• You have fantastic communications skills, both verbal and written
• You are highly organised and able to make quick and smart decisions
• You are eager to explore the next new ways in all aspects of a brand, having awareness of the latest brandworld insights and trends as well as understanding how brands engage with customers across an omni‑channel basis
• You are a natural problem seeker and solver
• An Animal lover, this role may involve Puppies, Kittens and other furry friends

You have the ability to think about the "big idea" with strong attention to detail and proven execution

What we offer

Alongside a market appropriate salary commensurate with the level of this role, you will have access to an outstanding benefits package including:

• 26 days base holiday plus Christmas closure, inspiration days and oxygen days
• 5% pension contribution with salary sacrifice
• Hybrid working environment 2-3 days in the office with an anchor day (Thursday)
• Flexible working hours (8-10am and 4-6pm) and 3PM finish Fridays
• Monthly home working allowance
• Annual salary review and bonus scheme
• Performance based promotions
• Healthcare cashback scheme and life assurance
• Enhanced parental benefits
• Annual Summer and Christmas party
• Up to 4 weeks' 'Workcation' every year