Account Manager Manchester

Fractory; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary + commission

Equity options

25 days holiday + bank holidays

Flexible benefits platform

Healthcare reimbursement

Pension scheme

Regular team events & socials

Central office in Manchester

Cycle to Work scheme

Job summary

A leading manufacturing firm based in Manchester is seeking an experienced Account Manager to grow their client base. The ideal candidate will thrive in a fast-paced sales environment, possess strong relationship-building skills, and have a basic understanding of engineering. You'll manage client accounts, ensuring they receive the best service and solutions available, all while working closely with the internal teams. This role includes a competitive salary, commission, and various benefits.

Qualifications

• Experience in a fast-paced sales environment.
• Ability to build long-term client relationships.
• Proficiency in identifying new business opportunities.

Responsibilities

• Own full cycle of client relationships from acquiring new business to supporting existing customers.
• Hit monthly, quarterly, and annual revenue targets.
• Maintain and grow revenue across assigned accounts.
• Proactively identify new opportunities and support clients.
• Ensure excellent customer service and communication.

Skills

Experience in growing revenue across accounts

Strong customer relationship skills

Basic engineering understanding

Familiarity with CRM tools

Tools

Salesforce

Job description

Fractory is changing the way manufacturing works — and we need sharp, driven Account Managers to grow with us.

We’re looking for someone who thrives in a fast-paced sales environment, builds strong customer relationships, and knows how to spot opportunities others miss. You’ll manage and grow an account base of engineering clients, working closely with our technical and commercial teams to keep deals moving and value high.

You’ll love this if you…

• Have experience growing revenue across accounts (not just maintaining)
• Are commercially sharp with basic engineering understanding
• Enjoy building long-term client relationships and aren’t afraid to chase new opportunities
• Like structure but move quickly, think practically, and don’t overanalyze
• Are based around Manchester and happy to work from our office a few days a week

Bonus if you’ve worked in manufacturing or digital platforms, or know your way around a CRM.

What you’ll do:

As an Account Manager, you’ll own the full cycle of your client relationships — from finding new business to supporting existing customers and making sure their orders are delivered successfully. You’ll work closely with our Project Engineers and operations team to make it all happen.

Your day-to-day will include:

• Hitting monthly, quarterly, and annual revenue targets
• Maintaining and growing revenue across your assigned account base
• Proactively identifying new opportunities within your accounts and helping clients find the best production solutions
• Clearly communicating quality expectations between clients and our internal engineering team
• Building strong, long-lasting relationships — including site visits when needed
• Keeping up a high volume of quality communication with all your accounts
• Ensuring excellent customer service across the board
• Keeping the Fractory platform and Salesforce clean, accurate, and up to date
• Creating tailored strategies for each account to unlock their revenue potential
• Setting pricing and payment terms, and resolving any disputes when they arise
• Offering flexible payment plans where needed to support client purchases
• Making smart pricing decisions to maximise conversion
• Collaborating closely with Project Engineers and our operations team to ensure smooth order execution
• Helping teammates when needed — we win as a team
• Understanding your customers' buying patterns and habits
• Promoting upsells and cross-sells where valuable
• Becoming an expert on everything Fractory can offer — and knowing how to communicate that value to clients

What you get:

• Competitive salary + commission
• Equity options
• 25 days holiday + bank holidays
• Juno flexible benefits platform
• MediCash healthcare reimbursement
• Pension scheme (3% from Fractory)
• Regular team events & socials
• Central Manchester office + £2/day car parking support
• Cycle to Work scheme
• International team and modern tooling

Hiring process (quick & clear):

• 30-min intro call with our recruiter
• 30-min deep dive with Head of Account Management
• In-office meet-up to meet a team+ short presentation
• Final call with leadership

We aim to keep the full process smooth and respectful of your time — expect 2–3 weeks from first chat to offer.

Ready to apply? At Fractory, we prioritise quality, ownership, and courage. If you enjoy solving real-world problems, learning quickly, and seeing the impact of your work—you’ll feel at home here.