Account Manager (Leesman)

HqO, Inc; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

HqO is seeking an Account Manager to join our Leesman client services team in London. You will onboard, retain and grow a portfolio of clients across the Leesman platform, coordinating survey projects for multiple clients and reporting results to stakeholders.

You should have 3–5 years of account management experience, excellent communication, and strong data interpretation skills. Proficiency in Microsoft Office, Google Suite, and CRM systems is expected; Dutch or French language skills are a

Qualifications

• 3–5 years of experience in an account management or related position.
• Excellent written and verbal communication skills.
• Extremely well-organized with great project management skills.
• Able to work independently as well as in a team.
• Able to interpret and present data and deliver actionable insights.
• Proficiency in Microsoft Office, Google Suite and CRM systems.
• Languages advantageous (Dutch or French) and CRE experience.

Responsibilities

• Present results of surveys to clients, face-to-face when possible.
• Manage and conduct client meetings at any phase of a project.
• Shape the service delivery for Leesman as it enters its next phase of growth and expands globally.
• Provide a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio.
• Manage the overall survey process for multiple clients at once through each step in the process.
• Help clients understand the Leesman tool and how they can use it.
• Work closely with sales and operational teams to ensure clients are receiving the best service possible.

Skills

Account management

Communication

Project management

Data interpretation

Teamwork

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location.

HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world.

We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.

About the role

We are seeking an Account Manager to join our growing Client Services team and play a key role in the Leesman business. Leesman’s mission is to make workplaces better. In 2010, we set out to provide organisations with the world’s first truly independent measure of employee workplace experience using unique data-driven solutions. Since launching, we have measured over 10,000+ workplaces in 120+ countries and amassed 1,500,000+ individual employee responses to our standardised online survey, making the Leesman Index the world’s largest independent database of workplace experience. As we continue to help organisations navigate change, we have expanded our offering to measure employee home working experience to help organisations understand and plan for their future using our data-driven solutions.

Employees in this position are mainly responsible for providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio and managing the overall survey process for multiple clients at once through each step in the process. This role reports to the Client Services Manager based in London. This is a full-time, permanent position with the potential for regional and overseas travel.

What you'll do

• Presenting results of surveys back to clients, face-to-face when possible
• Managing and conducting client meetings at any phase of a project
• Shaping the service delivery for Leesman as it enters its next phase of growth and expands globally
• Providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio
• Managing the overall survey process for multiple clients at once through each step in the process
• Helping clients understand the Leesman tool and how they can use it
• Working closely with sales and operational teams to ensure clients are receiving the best service possible

What you bring

• Extremely well-organized with great project management skills
• 3-5 years of experience in an account management or related position
• Excellent written and verbal communication skills
• Able to identify client challenges and efficiently develop solutions to drive customer satisfaction
• Able to work independently as well as with a team
• Talent for interpreting and presenting on data, analyzing results, and delivering clear, actionable insights
• Proficiency in Microsoft Office, Google suite and CRM systems
• Appetite for process improvement and exceeding client expectations
• Strong Advantages: Additional languages (preferably Dutch or French) and previous commercial real estate industry experiences