Client Success Lead – Workplace Experience

HqO; Greater London; On-site; GBP 30,000 - 55,000; Full time

Job summary

Leesman is seeking an Account Manager to join our growing Client Services team and play a key role in the Leesman business. You will focus on onboarding, retaining and growing the client portfolio and managing the overall survey process for multiple clients at once through each step in the process.

Employees in this position are mainly responsible for providing a world‑class experience for clients, presenting survey results, conducting client meetings, and shaping service delivery as Leesman

Qualifications

• 3–5 years of experience in an account management or related position.
• Excellent written and verbal communication skills
• Able to identify client challenges and develop solutions to drive customer satisfaction
• Able to work independently as well as with a team
• Talent for interpreting data, analyzing results, and delivering insights
• Proficiency in CRM systems

Responsibilities

• Present results of surveys to clients, face-to-face when possible
• Manage and conduct client meetings at any project phase
• Shape the service delivery for Leesman as it expands globally
• Provide a world-class experience for clients, focusing on onboarding, retention and growth
• Manage the overall survey process for multiple clients across steps
• Help clients understand the Leesman tool and its uses
• Collaborate with sales and operations to ensure top service

Skills

Project management

Communication skills

Data interpretation

CRM systems

Microsoft Office

Google Suite

Independent work

Team collaboration

Process improvement

Dutch or French (extra language)

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

Leesman is seeking an Account Manager to join our growing Client Services team and play a key role in the Leesman business. You will focus on onboarding, retaining and growing the client portfolio and managing the overall survey process for multiple clients at once through each step in the process.

Employees in this position are mainly responsible for providing a world‑class experience for clients, presenting survey results, conducting client meetings, and shaping service delivery as Leesman