Account Executive

Critical Playground LLC; United Kingdom; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

25 days annual leave

Flexible working

Job summary

Critical Playground LLC is seeking an Account Executive to support the Account Manager and Account Director across key client campaigns. You will help ensure campaigns run smoothly from concept to delivery, maintaining strong client relationships and high-quality outputs.

The role requires excellent communication, a proactive approach, and the ability to manage multiple projects in a fast-paced environment. Flexible working and annual bonus are part of the package.

Qualifications

• Strong communication and customer service skills.
• Ability to manage multiple client projects and deadlines.
• Comfortable presenting updates and reports to internal stakeholders.

Responsibilities

• Support Account Manager and Account Director across key client campaigns.
• Be point of contact for client enquiries and maintain relationships.
• Prepare status and campaign reports and laydown plans.
• Collaborate with internal teams and external partners to meet client requirements.
• Ensure high quality work and spot errors before internal review.

Skills

Client-focused

Attention to detail

Collaboration

Organization

Autonomy

Resilience

Ambitious

Confidence

Flexibility

Growth mindset

Job description

We’re looking for an ambitious, highly organised Account Executive to support the Account Manager and Account Director across key accounts – ensuring all campaigns and activities run smoothly from concept to delivery.

You must be confident, curious and willing to learn, with strong communication skills, a keen eye for detail and high levels of customer service. You’ll be a key member of the team responsible for delivering the day-to-day project management of client campaigns.

Finally, you’ll be comfortable working in a fast-paced environment, with multiple clients and projects, supporting the team to meet clients’ deadlines, with all activity effectively managed through our internal creative process.

Responsibilities:

• Responsible for working across multiple client projects at any time.
• Be a point of contact for any client enquiries on a day-to-day basis.
• Build strong relationships with clients and colleagues, becoming an invaluable member of the team.
• Develop a good understanding of each client’s strategy and objectives.
• Support day-to-day client communications and campaign delivery.
• Meeting preparation, including maintaining and sharing status reports, campaign reports and laydown plans.
• Attend regular status reviews, capturing key actions and outcomes from meetings.
• Collaborate with internal stakeholders and external partners to deliver client requirements.
• Conduct research and understand a client’s product, service or proposition.
• Brilliant attention to detail, able to quality check all client work, spotting errors and typos before submitting for internal review.
• Work with the Account Manager to review all deliverables against campaign objectives.

Our ideal candidate:

We are looking for the right attitude, rather than the right industry experience alone. We want someone to join our team who has the following attributes:

• Creative thinking – understanding a concept and applying your own spin.
• Growth-minded – always looking for better ways of working and opportunities to improve client outcomes.
• Client-focused – supporting the delivery of best-in‑class account management for clients.
• Dedication – you understand the value of hard work and strive for high-quality outputs.
• Resilience – you’re able to work in a fast‑paced, client‑focused agency environment.
• Ambitious – you want to push yourself, growing and developing as Levo does.
• Confidence – to put your ideas, opinions and suggestions out there and adding real value.
• Collaboration – you excel in working as part of a team, whether internal, external partners or clients.
• Organisation/autonomy – you’re equally comfortable working autonomously and alone, and can be trusted to crack on and meet deadlines without fail.
• Attention to detail – you can review and improve your own work, spotting and rectifying mistakes before sending reports to internal stakeholders.
• Flexibility – eager and agile enough to jump on different projects/briefs as and when required.

Additional information:

• Opportunity to be part of a dynamic and growing business – working with some of the most exciting brands around.
• Flexible working – ability to shape your week (working from home/the office).
• Annual bonus, linked to company performance.
• 25 days of annual leave, exclusive of bank holidays and Christmas closure – with an additional 1 day added per year for service up to a maximum of 30 days. Please note, we are looking for applicants in a 1-hour radius of our office in Woodstock, Oxfordshire.
• We are an equal opportunities employer.

The recruitment process will consist of:

• HR screening call
• 1st stage interview
• 2nd stage interview and competency assessment task