Account Manager

Critical Playground LLC; United Kingdom; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Annual bonus

25 days annual leave

Flexible working

Woodstock office radius

Job summary

Levo is seeking an Account Manager to act as the primary contact for clients, overseeing campaigns from inception to execution and ensuring alignment with client objectives and strategic goals.

You will translate client goals into robust strategies and briefs for creative, digital and data teams, managing multiple projects and deadlines while maintaining strong client relationships and delivering measurable results.

Qualifications

• Experience building and maintaining client relationships.
• Ability to translate objectives into a solid marketing strategy and briefs.
• Proven track record coordinating cross-functional teams and campaigns.

Responsibilities

• Serve as the primary contact for client inquiries.
• Build deep relationships with clients and act as an extension of their team.
• Translate client strategies into overarching marketing plans and briefs.
• Coordinate cross-functional teams to meet client expectations.
• Manage client budgets and balance requirements with spend.
• Establish KPIs and track campaign performance.
• Present campaign results to clients in clear, actionable terms.
• Lead status reviews and regular strategy meetings.
• Collaborate with internal and external partners to deliver client requirements.
• Interpret insights to inform creative, digital and development work.

Skills

Client relationship

Strategic thinking

Project management

Budget management

Data interpretation

Tools

CRM

Job description

We’re looking for an Account Manager to act as the primary contact for Levo’s clients – overseeing and managing all campaigns and activities.

In this pivotal role, you will not only manage projects from inception to execution but also ensure they align seamlessly with both client objectives and strategic goals.

The successful candidate must be able to take our client’s objectives and translate these into a robust strategy and brief that can be used to inform creative, digital and data departments. They must be used to working on multiple clients and projects, ensuring we are meeting clients’ deadlines, and that all activity is effectively managed through our internal creative process.

You will also be responsible for articulating each campaign’s success and the impact this has had on building awareness and engagement, but also leads and sales. The successful candidate must be comfortable presenting this complex information back to the client, clearly articulating the impact it has had, in an easy-to-understand way.

Responsibilities:

• Responsible for working across multiple client projects at any time.
• Be the point of contact for any client enquiries on a day-to-day basis.
• Build deep relationships with clients, becoming an invaluable extension of their team.
• Understand each client’s strategy and objectives, and translate this into both; an overarching marketing plan, as well as applying this to individual briefs and projects.
• Project manage and coordinate cross-functional teams to meet client expectations.
• Manage client budgets, planning activity based on balancing client requirements with what they have to spend.
• Establish measurable KPIs and track client success metrics, making data-driven recommendations for strategy optimisation.
• Understand reporting metrics, and articulate these to clients in written campaign reports or presentations.
• Conduct regular status reviews, monthly operational review meetings, and periodic client strategy. meetings.
• Collaborate with internal stakeholders and external partners to deliver client requirements.
• Take insight/research created by Levo and interpret this to develop into strategies and comprehensive briefs that ensure creative, digital and development teams have a full and detailed view of what they need to produce.
• Stay updated on industry trends and changes to offer timely advice to clients.
• Quickly understand a client’s product, service or proposition at speed.
• Brilliant attention to detail, able to quality check all client work, spotting errors, typos and grammatical errors before submitting work for internal/client review.
• Ability to review against campaign objectives – able to stand back and review the piece of work produced (e.g. a marketing email) prior to sending to a client to ensure it fully aligns to the brief and the client objectives and expectations.

Our ideal candidate:

• Creative thinking – understanding a concept and applying their own spin to it.
• Think(s) strategically – able to align the output to the brief and clients’ strategic objectives.
• Growth minded – always looking for solutions to our clients’ complex problems.
• Dedication – understands the value of hard work and strives for high quality outputs.
• Resilience – able to work in a fast paced, client focused, agency environment.
• Ambitious – wants to push themselves, growing and developing themselves as Levo grows.
• Confidence – to put their ideas and opinions out there, making suggestions which add real value.
• Collaboration – excels working as part of a team, whether that team is internal, external partners or clients.
• Organisation/autonomy – equally comfortable working autonomously and alone, and can be trusted to crack on and meet deadlines without fail.
• Attention to detail – able to review and improve their own work, spotting mistakes and rectifying them before sending reports to internal/external stakeholders.
• Flexibility – eager and agile enough to jump on different projects/brief as and when required.

Additional information:

• Opportunity to be part of a dynamic and growing business – working with some of the most exciting brands around.
• Flexible working – ability to shape your week (working from home/the office). Please note, we are looking for applicants in a 1-hour radius of our office in Woodstock, Oxfordshire.
• Annual bonus, linked to company performance.
• 25 days of annual leave, exclusive of bank holidays and Christmas closure – with an additional 1 day added per year for service up to a maximum of 30 days.
• We are an equal opportunities employer.

The recruitment process will consist of:

• HR screening call
• 1st stage interview
• 2nd stage interview and competency assessment task