Client Success Manager – Workplace Experience

HqO, Inc; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

HqO is seeking an Account Manager to join our Leesman client services team in London. You will onboard, retain and grow a portfolio of clients across the Leesman platform, coordinating survey projects for multiple clients and reporting results to stakeholders.

You should have 3–5 years of account management experience, excellent communication, and strong data interpretation skills. Proficiency in Microsoft Office, Google Suite, and CRM systems is expected; Dutch or French language skills are a

Qualifications

• 3–5 years of experience in an account management or related position.
• Excellent written and verbal communication skills.
• Extremely well-organized with great project management skills.
• Able to work independently as well as in a team.
• Able to interpret and present data and deliver actionable insights.
• Proficiency in Microsoft Office, Google Suite and CRM systems.
• Languages advantageous (Dutch or French) and CRE experience.

Responsibilities

• Present results of surveys to clients, face-to-face when possible.
• Manage and conduct client meetings at any phase of a project.
• Shape the service delivery for Leesman as it enters its next phase of growth and expands globally.
• Provide a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio.
• Manage the overall survey process for multiple clients at once through each step in the process.
• Help clients understand the Leesman tool and how they can use it.
• Work closely with sales and operational teams to ensure clients are receiving the best service possible.

Skills

Account management

Communication

Project management

Data interpretation

Teamwork

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

HqO is seeking an Account Manager to join our Leesman client services team in London. You will onboard, retain and grow a portfolio of clients across the Leesman platform, coordinating survey projects for multiple clients and reporting results to stakeholders.

You should have 3–5 years of account management experience, excellent communication, and strong data interpretation skills. Proficiency in Microsoft Office, Google Suite, and CRM systems is expected; Dutch or French language skills are a