Account Manager - Flexforce

Acosta Europe; Woking; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Life Assurance 4 x annual salary

Income protection

BUPA Health Benefits for family

Pension contributions

25 days annual leave + bank holidays

Volunteering day

Career progression via Acosta Uni

Inclusive culture

Job summary

Flexforce, part of Acosta Europe, is seeking an Account Manager in Woking on a hybrid pattern (3 days in the office). The role focuses on building client relationships, delivering projects, and driving business growth across a diverse client portfolio.

You will engage in commercial planning, insight generation, and stakeholder management, with exposure to field marketing and retail execution. A strong emphasis on analytics and collaboration drives success.

Qualifications

• Experience within Account Management, Client Services, Field Marketing, Retail Operations, or Project Management.
• Strong commercial awareness and financial understanding.
• Excellent relationship-building and stakeholder management skills.
• Highly organised with ability to manage multiple projects simultaneously.
• Strong analytical and reporting capability.
• Advanced Excel skills and confidence working with data.

Responsibilities

• Build and maintain strong client relationships across accounts.
• Act as primary contact across your portfolio and manage growth plans.
• Support proposals, pricing, and commercial negotiations.
• Lead end-to-end mobilisation and delivery of field marketing and retail projects.
• Manage timelines, resources, risks, and deliverables.
• Analyse campaign performance and present insights to stakeholders.

Skills

Relationship-building

Analytical mindset

Excel skills

Stakeholder management

Multitasking

Tools

Excel

Job description

Drive Client Success. Deliver Impact. Grow Your Career.

Location - Acosta Group Europe Head Office Woking, Surrey (Hybrid - Minimum 3 days per week in the office)

Salary - £35,000-£40,000 per annum, Depending on experience, plus 10% Company Discretionary Bonus.

Contract: Permanent - Full-Time 37.5 Hours per week (Monday to Friday)

Are you a commercially minded Account Manager who thrives on building client relationships, delivering outstanding projects, and driving business growth?

At Flexforce, part of Acosta Europe, we're looking for an ambitious and energetic Account Manager to join our growing team. This is an exciting opportunity for an ambitious and commercially minded individual looking to accelerate their career within a fast-paced, growing business. Working across a diverse portfolio of clients, categories and project types, the Account Manager will gain broad exposure to tactical field marketing, retail execution, sales activation, and strategic client management.

The role offers the chance to work with multiple blue-chip brands and leading retailers, providing invaluable experience across different industries, business challenges, and commercial environments. No two projects are the same, creating excellent opportunities to build expertise in project management, commercial planning, insight generation, stakeholder management, and operational delivery.

For those looking to develop their account management career, the position provides regular exposure to senior client stakeholders and cross-functional teams, enabling the successful candidate to broaden their commercial understanding, influence decision-making and build the skills required for progression into strategic Account Manager, Client Services or wider commercial leadership roles.

Joining Flexforce means becoming part of a dynamic team where innovation, continuous improvement and professional development are actively encouraged, allowing individuals to take ownership of their career development while making a tangible impact on client success.

What You'll Be Doing

Client & Account Management

• Build and develop strong, long-term client relationships.
• Act as the primary point of contact across your account portfolio.
• Develop account growth plans and identify new business opportunities.
• Support proposal development, pricing, and commercial negotiations.

Project Delivery

• Lead the end-to-end mobilisation and delivery of field marketing and retail execution projects.
• Manage timelines, resources, risks, and deliverables.
• Ensure projects are delivered against agreed KPIs, SLAs, and client expectations.
• Conduct post-campaign reviews and recommend future improvements.

Commercial Management

• Own revenue, margin, and profitability across your accounts.
• Develop forecasts, budgets, and resource plans.
• Support invoicing, purchase orders, and financial reconciliations.
• Monitor commercial performance and implement corrective action where required.

Insight & Reporting

• Analyse campaign performance and field activity data.
• Create meaningful reports, recommendations, and presentations for clients.
• Measure ROI and identify opportunities to improve performance.
• Present insights and strategic recommendations to stakeholders.

Collaboration & Leadership

• Work closely with Operations, Recruitment, Finance, Insight, HR, and Compliance teams.
• Support and develop Account Executives and project team members.
• Help drive a culture of continuous improvement and high performance.

What We're Looking For

• Experience within Account Management, Client Services, Field Marketing, Retail Operations, or Project Management
• Strong commercial awareness and financial understanding
• Excellent relationship-building and stakeholder management skills
• Highly organised with the ability to manage multiple projects simultaneously
• Strong analytical and reporting capability
• Advanced Excel skills and confidence working with data
• Ability to thrive in a fast-paced, client-focused environment
• Experience within FMCG, retail, outsourced sales, field marketing, or agency environments would be advantageous

What's In It For You?

• Income Focused: Life Assurance 4 x annual salary, Plus Income protection
• Exceptional Health Benefits: Family BUPA Cover
• Future-Focused Pension: Contributions that grow with your length of service.
• Generous Holidays: 25 days annual leave + bank holidays.
• Paid Volunteering Day: Give back to your community.
• Career Progression: Access to Acosta University, internal development pathways, and opportunities to step into leadership.
• Inclusive Culture: Diverse, supportive and truly people-first