Account Manager (12 month FTC)

Hallmark UK & Ireland; Bradford; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Flexible working opportunities

Free onsite parking

Cultural and lifestyle benefits for Wf

Job summary

Hallmark UK & Ireland seeks an Account Manager to lead the relationship with key retailer contacts, aligning product, retail, e-commerce and store operations to maximise sales opportunities. You will own contract execution and work with cross-functional teams to deliver on retailer goals.

You’ll balance product development input with retailer needs, ensuring on-time delivery and adherence to critical timelines while driving commercial success and customer satisfaction.

Qualifications

• Educated to degree level with a proven track record in commercial/customer-facing environments.
• Experience in Account Management and executing commercial contracts, ideally with a national retailer.
• Experience across multiple channels including retail, e-commerce, and multiple seasons.

Responsibilities

• Be the lead go-to and manage the relationship with the customer and their retail contacts.
• Develop knowledge of retailer goals to maximise opportunities and influence trading planning.
• Execute the commercial contract day-to-day and leverage solutions to maximise performance.
• Identify new product opportunities to maximise sales performance.
• Manage and deliver profitable solutions to commercial, operational and seasonal challenges.
• Identify solutions to minimise wastage and feed into the trading and category vision.

Skills

Account management

Negotiation

Relationship management

Data interpretation

Cross-functional collaboration

E-commerce knowledge

Education

Degree-level education

Job description

We’re looking for an Account Manager to join our team. Combining your knowledge of product, retail environments including Ecom, store compliance and operations you’ll orchestrate plans that maximise opportunities to increase sales in partnership with a retailer. You will own the relationships with a customer’s key commercial contacts and ensure our contract is executed accurately.

With one eye on keeping new product on track, data, sales, services levels and operations and the other on your customer, it’s your style, candour and way with insights that truly makes the difference between optimal and excellence.

Your responsibilities will include but not be limited to:

• Be known as the lead go to and manage the relationship with your customer and their retail contacts.
• Developing a working knowledge of your retailer’s goals and strategies to maximise opportunities, influence decision making and factor into the planning process.
• Execute the commercial contract day to day whilst levering varied solutions to maximize performance and identify opportunities.
• Identify new product opportunities to maximise sales performance
• Manage and deliver profitable solutions to commercial, operational and seasonal challenges
• Identifying solutions to minimise product wastage, developing recommendations to feed into the trading and category vision, point of sale and in store sales plan
• Champion your business area and influence cross functional teams to win with the customer and deliver the plan – critical path management and in store activity (e.g. field merchandising, creative, product development and finance)

A central role for our customer, to be successful you will need:

• Educated to degree level, with a proven track record of delivering results within a commercial or customer-facing environment.
• Previous experience of Account Management and executing commercial contracts, ideally with a national retailer
• Previous experience of account management across multiple channels including retail, e-commerce and across multiple seasons
• Be comfortable working in collaboration with product development to deliver range excellence for the retailer
• Great knowledge of the retail environment and how to drive compliance to importance of adhering to critical path timelines
• Experience of using your excellent negotiation and influencing skills to find commercial solutions to planned and unplanned problems
• To be well versed with numbers and data, naturally evident in your skilled interpretation and use when influencing your customer and stakeholders including sales, service levels, customer and market
• To be a natural people person, adept at relationship management and have great communication skills which you flex to win over your customer/stakeholder base
• To be calm and comfortable dealing with ambiguity with previous experience of making educated, speedy decisions with minimal, pre-calculated, adverse impact

Based at our Dawson Lane site in Bradford, close to key motorway links you’ll be able to take advantage of:

• Flexible working opportunities including working from home opportunities
• Free onsite parking for when you are in the office
• A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance