Account Manager, Event Solutions

Cvent, Inc.; London; On-site; GBP 35,000 - 60,000; Full time

Job summary

An established industry player is seeking an Account Manager for their Event Solutions division. This role focuses on managing existing client accounts, identifying sales opportunities, and ensuring high-quality service delivery. You will engage with key decision-makers, develop targeted account strategies, and collaborate with Sales and Client Services to exceed revenue expectations. If you thrive in a dynamic environment and have a passion for consultative selling, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Experience in a customer-facing, revenue-generating role.
• Ability to work in a dynamic, fast-changing environment.

Responsibilities

• Identify and close sales opportunities with clients.
• Ensure customer satisfaction and resolve issues within 24 hours.

Skills

Solution-selling skills

Customer relationship management

Consultative selling

Excellent verbal and written communication

Multi-tasking

Education

Bachelor’s degree or equivalent

Tools

MS Office Suite

Salesforce.com

Job description

Overview:

We are looking for an AccountManager on our Event Solutions division, whose main responsibility will be managing existing client accounts.

In this role, you will be charged with identifying and closing sales opportunities with the clients you manage, such as contract renewals, up-sells, cross-sells, etc. Additionally, you will provide a high level of quality of service to our customers. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives.

In This Role, You Will:

• Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells (such as adding additional apps to clients’ packages), etc.
• Present products and services information to corporate accounts
• Ensure relationships with key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown
• Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization
• Ensure customer issues are acknowledged and resolved within 24 hours
• Call on existing clients in an effort to meet and exceed individual and department revenue expectations
• Develop and actively pursue list of targeted Key Accounts within UK and European countries and create individual plans of action to penetrate these accounts
• Set aggressive goals for annual revenue achievement against each account
• Accurately forecast sales opportunities via pipeline report
• Effectively and accurately manage personal revenue pipeline to maximize all business opportunities
• Monitor and report sales activity within the system
• Perform other duties as assigned

Here's What You Need:

• Bachelor’s degree or equivalent level of skills and experience
• Experience in customer-facing, revenue-generating role
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
• Excellent verbal and written communication skills
• High degree of computer literacy is a must
• This is not a technical position. Relevant experience might include selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services
• Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
• Experience selling or managing accounts in SaaS/technology/hospitality space a plus
• Experience working in the Event Management industry a plus