Hybrid Digital Marketing Account Guardian

Confidential; Altrincham; Híbrido; GBP 35.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Flexitime

27 days leave

Birthday off

Mental wellbeing support

Altrincham location

Carbon offset program

Great team

Descripción de la vacante

Dark Horse is seeking an Account Manager for its Altrincham hub to supervise 40 client accounts, ensuring on‑time delivery of results and clear client communication. You will work with Service Leads to align channel strategy and KPIs, maintaining health scores and timely reviews.

The role emphasizes client guardianship over day‑to‑day tasks, with hybrid working from Altrincham and a focus on delivering measurable outcomes for clients in PPC, Paid Social, SEO and Digital PR.

Formación

• Experience in client services or account management, ideally in a performance or digital marketing agency.
• Calm and organised managing a high volume of accounts (40-50 contracts).
• Confident, clear and humble communicator, written and verbal.
• Comfortable with tough commercial questions with senior client stakeholders.

Responsabilidades

• Monitor KPIs across 40 accounts and report performance to Service Leads.
• Coordinate feedback across channel specialists and verify monthly reports.
• Ensure timely performance reviews, QBRs, and renewal readiness.
• Maintain accurate client health scores and spot amber/red movement early.
• Assist renewals and cross-sell activities without owning pricing or strategy.

Conocimientos

Account management

Digital marketing

Communication

Data analysis

Descripción del empleo

Dark Horse is seeking an Account Manager for its Altrincham hub to supervise 40 client accounts, ensuring on‑time delivery of results and clear client communication. You will work with Service Leads to align channel strategy and KPIs, maintaining health scores and timely reviews.

The role emphasizes client guardianship over day‑to‑day tasks, with hybrid working from Altrincham and a focus on delivering measurable outcomes for clients in PPC, Paid Social, SEO and Digital PR.