Account Director

Got The T-Shirt; Greater Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Got The T-Shirt is seeking an experienced Account Director to own a portfolio of complex, multi-channel clients in a hybrid Leeds setting. You will lead senior client relationships, challenge thinking, and ensure commercial health while guiding a team to deliver brilliant work.

You will partner with clients to understand their broader business challenges, drive channel planning, and set strategic direction. The role requires senior agency experience and a proven track record of growth.

Qualifications

• Senior agency-side client services experience.
• Strong knowledge of performance marketing channels and how they drive growth.
• Proven track record growing existing client relationships and revenue.

Responsibilities

• Own senior client relationships from day-to-day to C-suite.
• Be a strategic partner, understanding clients' wider business challenges.
• Lead conversations on performance marketing and channel planning.
• Lead multi-channel presentations, responses and pitches with Strategy team.
• Take commercial ownership: forecasting, profitability, renewals, and SOWs.
• Identify opportunities to grow existing clients with new work and services.
• Lead and develop the client services team around you.
• Handle difficult conversations around performance, scope, or relationships.
• Support new business pitches and build client relationships.

Skills

Performance marketing

Strategic client leadership

Forecasting

Team leadership

Client relationship management

Pitching

Job description

Location: Hybrid / Leeds city centre - 2 days a week

Great with clients? Commercially sharp? Know your way around performance marketing and how the different channels work together?

We’re working with a performance marketing agency looking for an experienced Account Director to take ownership of a portfolio of complex, multi-channel clients.

This is a proper senior client leadership role. You’ll be the person clients trust to challenge their thinking, solve problems and spot opportunities, while making sure the accounts are commercially healthy and the team underneath you is delivering brilliant work.

What you’ll do

• Own senior client relationships, from day-to-day stakeholders through to C-suite
• Become a genuine strategic partner to your clients, understanding their wider business challenges rather than simply responding to briefs
• Lead conversations around performance marketing, channel planning and how digital can drive short and long-term growth
• Challenge and interrogate briefs, shaping the strategic direction before they reach the wider team
• Lead multi-channel presentations, strategic responses and pitches alongside the agency’s Strategy team
• Take commercial ownership of your accounts, including forecasting, profitability, renewals and statements of work
• Identify opportunities to grow existing clients through new work, additional services and wider agency capabilities
• Lead and develop the client services team around you, giving people ownership while maintaining overall control of the account
• Step into the difficult conversations when needed, whether that’s around performance, scope, commercials or client relationships
• Play an active role in new business pitches and building relationships with prospective clients

What you’ll bring

You’ll be a senior agency-side client services person who is comfortable operating at Account Director level and taking real ownership of your accounts.

You’ll also have:

• Strong knowledge of performance marketing and how different channels contribute to overall growth
• The confidence to advise and challenge senior client stakeholders
• Strong commercial nous, including forecasting, profitability and negotiating scope and fees
• Experience managing and developing teams
• A track record of growing existing client relationships and spotting new opportunities
• Experience leading complex, multi-channel pitches and strategic client responses
• The ability to keep your head when things get tricky and build trust internally as well as externally

Most importantly, you’ll be someone clients see as a trusted partner rather than simply their agency contact.

It’s an opportunity to take genuine ownership of significant client relationships, influence their wider marketing strategy and play a big part in both client and agency growth.

You’ll have a strong team around you, access to specialists across multiple disciplines and the freedom to challenge how things have always been done.

Sound like your kind of role? We’d love to hear from you.