Account Manager - Connectivity

Giacom; Nelson; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Birthday off

Pension plan

Complimentary refreshments in all our

Job summary

Giacom is seeking a Desk Based Account Manager to join the Connectivity Sales team in Nelson. You will manage and grow a portfolio of Connectivity Partners, identify cross-sell opportunities, and drive monthly sales targets while building trusted long-term relationships.

Collaborate with internal teams, including Product and Marketing, to support partners with connectivity solutions and new propositions. You’ll participate in partner reviews and present updates to senior stakeholders as needed.

Qualifications

• Experience in telecoms, connectivity, account management, or a customer-facing sales role.
• Confidence in developing relationships and conducting proactive outbound conversations.
• Strong communication, listening, and questioning skills.
• A natural ability to identify customer needs and uncover opportunities.
• Good organisational skills with the ability to manage multiple priorities.
• Experience using CRM systems and Microsoft Office.
• Strong presentation and relationship-building skills.

Responsibilities

• Managing and developing a portfolio of Connectivity Partners.
• Identifying cross-sell and upsell opportunities across the wider product portfolio.
• Achieving monthly sales and growth targets.
• Building trusted relationships with partners and becoming their go-to contact.
• Supporting partners with connectivity solutions and new product propositions.
• Working collaboratively with internal teams including Product and Marketing.
• Helping partners maximise supplier programmes, incentives, and funding opportunities.
• Delivering regular partner performance reviews and business updates.
• Presenting confidently to stakeholders, including senior decision-makers.
• Supporting go-to-market activity such as sales and marketing campaigns.
• Representing the business at industry events, workshops, and networking opportunities when required.

Skills

Account management

Telecoms / connectivity knowledge

Customer-facing sales

Relationship building

Communication skills

Tools

CRM systems

Microsoft Office

Job description

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We're looking for a Desk Based Account Manager to join our growing Connectivity Sales team in Nelson. Whether you already have account management experience within telecoms or you're a driven sales professional who understands the channel and enjoys speaking with customers, we'd love to hear from you. This is an exciting opportunity to manage and grow your own portfolio of Connectivity Partners, helping them maximise opportunities across our market-leading connectivity solutions. You'll work alongside a supportive team of Account Managers, Sales Managers, and Account Directors, giving you exposure to experienced professionals and clear opportunities to develop your career.

What You’ll Be Doing

• Managing and developing a portfolio of Connectivity Partners.
• Identifying cross-sell and upsell opportunities across the wider product portfolio.
• Achieving monthly sales and growth targets.
• Building trusted relationships with partners and becoming their go-to contact.
• Supporting partners with connectivity solutions and new product propositions.
• Working collaboratively with internal teams including Product and Marketing.
• Helping partners maximise supplier programmes, incentives, and funding opportunities.
• Delivering regular partner performance reviews and business updates.
• Presenting confidently to stakeholders, including senior decision-makers.
• Supporting go-to-market activity such as sales and marketing campaigns.
• Representing the business at industry events, workshops, and networking opportunities when required.

Your Experience

• Experience in telecoms, connectivity, account management, or a customer-facing sales role.
• Confidence in developing relationships and conducting proactive outbound conversations.
• Strong communication, listening, and questioning skills.
• A natural ability to identify customer needs and uncover opportunities.
• Good organisational skills with the ability to manage multiple priorities.
• Experience using CRM systems and Microsoft Office.
• Strong presentation and relationship-building skills.

We’d Be Especially Interested In People Who

• Understand the telecoms or channel marketplace.
• Enjoy speaking with customers and building long-term partnerships.
• Are ambitious, resilient, and eager to learn.
• Have aspirations to develop into leadership or more senior sales roles in the future.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.