Customer Service Advisor - Mobile

Giacom; Nelson; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Pension plan

Complimentary refreshments

Job summary

Giacom is looking for customer service advisors in Nelson to provide exceptional support to partners. Responsibilities include handling complaints, managing reseller orders, and providing technical advice.

Successful candidates will demonstrate excellent customer engagement skills, IT knowledge, and the ability to multi-task. The role offers 25 days annual leave, learning opportunities, and a flexible work environment without a dress code.

Qualifications

• Strong customer service skills required.
• Ability to work under pressure to set deadlines.
• Flexible approach to work and a team player.

Responsibilities

• Providing exceptional support and service to partners.
• Acting as the first point of contact for complaints and escalations.
• Managing reseller orders and resolving reseller issues.
• Providing technical advice to resellers and internal staff.

Skills

Customer engagement skills

IT skills/knowledge

Exceptional communication skills

Accuracy and attention to detail

Multi-tasking

Problem-solving

Job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We are expanding and currently have multiple open requirements for customer service advisors, to join our team in Nelson.

Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!!

What You'll Be Doing

• Providing exceptional support and service to our partners
• To be the first point of contact for complaints and escalations within the team and for our Resellers
• Provisioning and Managing reseller orders using our mainframe internal systems as required
• Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
• Customer Service and Support duties
• Handle incoming calls from our Resellers as required
• Investigation into root cause of recurrent provisioning issues
• Provide technical advice to resellers and internal staff
• Schedule and action all tasks to completion within specified timescales
• Ensure all systems are kept fully updated for each action and point of customer contact.

Skills & Experience

• Customer engagement skills
• IT skills/knowledge
• A desire to succeed and develop
• Exceptional communication skills
• Accuracy and attention to detail
• Ability to multi task and problem solve
• Flexible approach to workExcellent team player
• Self-motivated and enthusiastic
• Ability to work under pressure to set deadlines.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.