Account Manager

Commify Group; Nottingham; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

On-target earnings bonus (£12,000)

Learning & development

Healthcare cash plan

25 days leave + bank holidays

Birthday off

Pension contribution

Annual awards

Flexible hybrid working

Job summary

Commify is seeking an Account Manager to grow our UK presence by actively engaging existing customers and uncovering new opportunities in our messaging solutions. You will understand our product suite and tailor it to each customer's business needs, guiding the sales process from discovery to close.

You will build relationships, meet monthly KPIs, and maintain an up-to-date CRM pipeline for accurate forecasting.

Qualifications

• 0–2 years of experience in account management, business development, or sales within a B2B setting.
• Strong communication and interpersonal skills with the ability to build relationships.
• A goal-oriented mindset with a drive to meet KPIs and targets.
• Customer-first mindset with problem-solving abilities.
• Self-driven and eager to learn, proactive in skill development.

Responsibilities

• Proactively reach out to existing Commify customers to uncover new opportunities, upselling and cross-selling messaging solutions.
• Deeply understand the product suite to articulate value and align solutions with customer needs.
• Navigate the sales process from qualification and discovery to negotiation and closing.
• Re-engage recently onboarded customers to identify immediate expansion opportunities.
• Meet and exceed monthly sales KPIs including contacts, conversations, and closed deals.
• Maintain accurate pipeline and CRM records for reliable forecasting.

Skills

Communication skills

Interpersonal skills

Goal-oriented

CRM experience

Self-motivated

Organizational skills

B2B sales mindset

Tools

Salesforce

Job description

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

We are looking for a talented Account Manager to help us grow and expand our presence in the UK market. Whether you bring a couple of years of sales experience or are eager to launch your career in sales, we would love to hear from you.

About The Role

• Proactively reach out to existing Commify customers to uncover new opportunities, seamlessly upselling and cross-selling our messaging solutions.
• Deeply understand our product suite to articulate its true value, aligning our solutions with the customer's specific business needs.
• Navigate every stage of the sales process with confidence, from initial qualification and discovery to negotiation and deal closure.
• Re-engage recently onboarded customers to identify immediate expansion opportunities and solidify the partnership early on.
• Meet and exceed monthly sales key performance indicators, including the number of daily customer contacts, converted customer conversations, and closed sales.
• Keep accurate, up-to-date pipeline and customer activity records within our CRM to ensure reliable forecasting.

What You'll Bring

• 0–2 years of experience in account management, business development, or sales within a B2B setting. Complete beginners who are passionate about starting a career in sales are highly encouraged to apply!
• Strong communication and interpersonal skills with a natural ability to build and maintain positive relationships.
• A goal-oriented mindset, with a strong drive to meet and surpass targets. Any previous experience working towards KPIs is a great bonus.
• Solid problem-solving abilities and a customer-first mindset, allowing you to understand client needs and recommend tailored solutions.
• Highly self-driven and eager to learn, always proactive in taking the initiative to develop your skills and excel.
• Good organisational capabilities, with the ability to multitask and prioritize effectively.
• Familiarity with CRM platforms (such as Salesforce) is a bonus, but full training will be provided if you haven't used one before.
• An interest in or familiarity with the telecommunications or SaaS industries is also a valuable advantage.

What We Offer

(Offerings vary by location, but we can guarantee competitive employee benefits)

• Competitive Salary (£30 - 35,000)
• Bonus scheme (On Target Earning: £12,000 per annum, commission is however uncapped)
• Unlimited professional & personal learning, from technical training through to our sales methodology
• Comprehensive healthcare cash plan
• A generous 27 days of annual leave in addition to Bank Holidays
• 2 Wellbeing leave days and 2 days dedicated to giving back to your community
• Enjoy your birthday off!
• Employer pension contribution at 5%
• Death in service benefit (4 times your salary)
• Annual award recognition
• Fun monthly and quarterly social events
• Flexible hybrid working arrangements