Account Manager

Commify-Group; Nottingham; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Learning & development

Healthcare plan

Annual leave 27 days

Wellbeing days

Birthday off

Pension contribution

Death in service

Award recognition

Social events

Hybrid working

Job summary

Commify is seeking an Account Manager to grow its UK presence. You will nurture existing customers, identify upsell opportunities, and articulate how our CPaaS messaging solutions deliver real business value.

You'll guide prospects through qualification, discovery, negotiation and closure, while keeping CRM records up to date for accurate forecasting. The role suits those with 0–2 years in B2B sales, strong communication, and a drive to exceed targets.

Qualifications

• Strong communication and relationship-building abilities.
• Goal-oriented mindset with a track record of meeting KPIs.
• Willingness to learn and take initiative to develop skills.

Responsibilities

• Proactively reach out to existing customers to uncover new opportunities.
• Upsell and cross-sell messaging solutions based on customer needs.
• Understand the product suite and articulate its value.
• Navigate sales stages from qualification to deal closure.
• Re-engage onboarded customers for expansion opportunities.
• Maintain accurate CRM records for reliable forecasting.

Skills

Communication

Interpersonal skills

Target-driven

Problem solving

Self-motivated

Organizational skills

CRM familiarity

Job description

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

We are looking for a talented Account Manager to help us grow and expand our presence in the UK market. Whether you bring a couple of years of sales experience or are eager to launch your career in sales, we would love to hear from you.

About The Role

• Proactively reach out to existing Commify customers to uncover new opportunities, seamlessly upselling and cross-selling our messaging solutions.
• Deeply understand our product suite to articulate its true value, aligning our solutions with the customer's specific business needs.
• Navigate every stage of the sales process with confidence, from initial qualification and discovery to negotiation and deal closure.
• Re-engage recently onboarded customers to identify immediate expansion opportunities and solidify the partnership early on.
• Meet and exceed monthly sales key performance indicators, including the number of daily customer contacts, converted customer conversations, and closed sales.
• Keep accurate, up-to-date pipeline and customer activity records within our CRM to ensure reliable forecasting.

What You'll Bring

• 0–2 years of experience in account management, business development, or sales within a B2B setting. Complete beginners who are passionate about starting a career in sales are highly encouraged to apply!
• Strong communication and interpersonal skills with a natural ability to build and maintain positive relationships.
• A goal-oriented mindset, with a strong drive to meet and surpass targets. Any previous experience working towards KPIs is a great bonus.
• Solid problem-solving abilities and a customer-first mindset, allowing you to understand client needs and recommend tailored solutions.
• Highly self-driven and eager to learn, always proactive in taking the initiative to develop your skills and excel.
• Good organisational capabilities, with the ability to multitask and prioritize effectively.
• Familiarity with CRM platforms (such as Salesforce) is a bonus, but full training will be provided if you haven't used one before.
• An interest in or familiarity with the telecommunications or SaaS industries is also a valuable advantage.

What We Offer

(Offerings vary by location, but we can guarantee competitive employee benefits)

• Competitive Salary (£30 - 35,000)
• Bonus scheme (On Target Earning: £12,000 per annum, commission is however uncapped)
• Unlimited professional & personal learning, from technical training through to our sales methodology
• Comprehensive healthcare cash plan
• A generous 27 days of annual leave in addition to Bank Holidays
• 2 Wellbeing leave days and 2 days dedicated to giving back to your community
• Enjoy your birthday off!
• Employer pension contribution at 5%
• Death in service benefit (4 times your salary)
• Annual award recognition
• Fun monthly and quarterly social events
• Flexible hybrid working arrangements