Customer Service Advisor

Giacom; Nelson; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Investment in career development

25 days annual leave plus bank holidays

No dress code

Pension plan

Complimentary refreshments

Job summary

Giacom, located in Nelson, is looking for customer service advisors to provide exceptional support to technology resellers and service providers. No prior experience is required as full technical training will be provided. The ideal candidate will possess strong customer engagement and communication skills.

This role includes managing orders and providing technical advice. Benefits include 25 days annual leave, a pension plan, and opportunities for personal development.

Qualifications

• Previous experience in customer service roles.
• Ability to provide technical advice to resellers.

Responsibilities

• Providing exceptional support and service to our partners.
• Serving as the first point of contact for complaints and escalations.
• Managing reseller orders using internal systems.

Skills

Customer engagement skills

IT skills/knowledge

Exceptional communication skills

Accuracy and attention to detail

Ability to multi-task and problem solve

Flexible approach to work

Excellent team player

Self-motivated and enthusiastic

Ability to work under pressure to set deadlines

Job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We are expanding, we have multiple open requirements for customer service advisors to join our team in Nelson.

Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!!

What You'll Be Doing

• Providing exceptional support and service to our partners
• To be the first point of contact for complaints and escalations within the team and for our Resellers
• Provisioning and Managing reseller orders using our mainframe internal systems as required
• Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
• Customer Service and Support duties
• Handle incoming calls from our Resellers as required
• Investigation into root cause of recurrent provisioning issues
• Provide technical advice to resellers and internal staff
• Schedule and action all tasks to completion within specified timescales
• Ensure all systems are kept fully updated for each action and point of customer contact.

Skills & Experience

• Customer engagement skills
• IT skills/knowledge
• A desire to succeed and develop
• Exceptional communication skills
• Accuracy and attention to detail
• Ability to multi task and problem solve
• Flexible approach to work
• Excellent team player
• Self-motivated and enthusiastic
• Ability to work under pressure to set deadlines.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code – embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.