Account Manager - Care / Hospitality

GetRecruited UK Ltd; Leeds; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company car

Bonus Scheme

25 days annual leave

37.5-hour working week

Home based when not visiting customers

Training programme

Job summary

Get Recruited UK Ltd is seeking an Account Manager to cover a diverse territory across care and hospitality sectors in Leeds. You will manage an established portfolio of commercial clients, visit sites around four days a week, build strong relationships and drive customer satisfaction.

The role is field-based, with a basic salary of £35,000–£45,000, a company car and bonus scheme. You will join a stable business with excellent benefits and ongoing training opportunities.

Qualifications

• Experience as Account Manager or related role managing B2B customer relationships.
• Strong communication and presentation skills.
• Comfortable in a highly field-based role with travel across territory.
• Diary and time management excellence; autonomous working capability.
• Driving licence and full UK driving entitlement.

Responsibilities

• Manage and develop relationships with commercial customers across territory.
• Visit customer sites around four days per week.
• Build long-term relationships with key contacts and decision-makers.
• Conduct regular account reviews and customer meetings.
• Provide training and ongoing support post-installation.
• Drive customer satisfaction, retention and upsell opportunities.
• Coordinate with internal engineering and external sales teams.
• Keep accurate records of visits, meetings and actions.

Skills

Account management

Relationship building

Communication skills

Time management

Field-based work

Autonomous working

Upselling opportunities

Tools

B2B experience

Job description

ACCOUNT MANAGER - CARE / HOSPITALITY

FIELD BASED - LEEDS

£35,000 - £45,000 + COMPANY CAR + BONUS + EXCELLENT BENEFITS

Get Recruited are recruiting on behalf of a well-established business who work in partnership with one of the world's largest consumer goods organisations.Due to continued growth, they are looking for an Account Manager / Relationship Manager to join the team and manage a portfolio of commercial customers across a defined territory.

This is a fantastic opportunity for an experienced Key Account Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar who enjoys being out meeting customers, building long-term relationships and delivering an exceptional level of service.

This is a highly field-based position, with around 4 days per week spent visiting customer sites across the territory.You'll predominantly work with customers within the care sector (around 70%), alongside hospitality clients including hotels and other large commercial sites.

THE ACCOUNT MANAGER ROLE:

• Managing and developing relationships with an established portfolio of commercial customers across your territory
• Spending approximately 4 days per week in the field visiting customer sites
• Building strong, long-term relationships with key contacts and decision-makers
• Conducting regular account reviews and customer meetings
• Delivering customer training and providing ongoing support following installation
• Taking ownership of customer satisfaction, retention and the overall client relationship
• Working closely with internal engineering teams and external sales teams to ensure customers receive a seamless service
• Acting as the link between customers and the wider teams involved in their account
• Proactively identifying and resolving any customer issues
• Understanding each customer's operation and ensuring the service continues to meet their requirements
• Identifying appropriate upsell and account development opportunities
• Maintaining accurate records of customer visits, meetings and actions
• Planning and organising your own diary and customer visits across the territory
• Attending occasional company meetings and events

YOU:

• Experience as an Account Manager, Key Account Manager, Relationship Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar
• Strong experience managing existing B2B customer relationships within the care or hospitality sector
• Comfortable working in a highly field-based role and travelling throughout your territory
• Experience within care, hospitality, facilities management, commercial laundry, chemicals, hygiene, cleaning, equipment or another service-led B2B environment would be advantageous
• A natural relationship builder who genuinely enjoys spending time with customers
• Excellent communication and presentation skills
• Confident delivering training and holding meetings with customers
• Highly organised with excellent diary and time management skills
• Able to work autonomously and manage a territory effectivelyCommercially aware with the ability to identify account development and upsell opportunities
• Proactive, reliable and customer focused
• Full UK driving licence

THE PACKAGE:

• Basic salary of £35,000 - £45,000
• Company car
• Bonus Scheme
• 25 days annual leave plus bank holidays
• 37.5-hour working week
• Home based when not visiting customers
• Initial 1-week training programme in Nuneaton with hotel accommodation paid for
• Ongoing training and support
• Infrequent company meetings in Nuneaton
• Opportunity to work with a globally recognised organisation and its commercial customer base
• Stable business with excellent employee retention

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