Care / Hospitality Account Manager

GetRecruited UK Ltd; Leeds; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company car

Bonus scheme

25 days leave

37.5-hour week

Home-based when not visiting customers

Job summary

GetRecruited UK Ltd is seeking an Account Manager to manage a portfolio of commercial customers across a defined territory, with a strong focus on the care and hospitality sectors. The role requires around four days per week visiting client sites and building long-term relationships, delivering excellent service and identifying upsell opportunities.

You will work with internal teams to ensure a seamless customer experience and maintain accurate records.

Qualifications

• Experience as an Account Manager or equivalent in B2B environments.
• Strong relationship-building and communication skills.
• Comfortable with a field-based role and travel across a defined territory.

Responsibilities

• Manage and develop relationships with an established portfolio of commercial customers.
• Spend ~4 days per week in the field visiting customer sites.
• Conduct regular account reviews and customer meetings.

Skills

Account Management

Relationship Management

B2B Sales

Client Relationships

Job description

ACCOUNT MANAGER - CARE / HOSPITALITY

LEEDS

£35,000 - £45,000 + COMPANY CAR + BONUS + EXCELLENT BENEFITS

Due to continued growth, they are looking for an Account Manager / Relationship Manager to join the team and manage a portfolio of commercial customers across a defined territory.

This is a fantastic opportunity for an experienced Key Account Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar who enjoys being out meeting customers, building long-term relationships and delivering an exceptional level of service.

This is a highly field-based position, with around 4 days per week spent visiting customer sites across the territory. You’ll predominantly work with customers within the care sector (around 70%), alongside hospitality clients including hotels and other large commercial sites.

THE ACCOUNT MANAGER ROLE:

• Managing and developing relationships with an established portfolio of commercial customers across your territory
• Spending approximately 4 days per week in the field visiting customer sites
• Building strong, long-term relationships with key contacts and decision-makers
• Conducting regular account reviews and customer meetings
• Delivering customer training and providing ongoing support following installation
• Taking ownership of customer satisfaction, retention and the overall client relationship
• Working closely with internal engineering teams and external sales teams to ensure customers receive a seamless service
• Acting as the link between customers and the wider teams involved in their account
• Proactively identifying and resolving any customer issues
• Understanding each customer's operation and ensuring the service continues to meet their requirements
• Identifying appropriate upsell and account development opportunities
• Maintaining accurate records of customer visits, meetings and actions
• Planning and organising your own diary and customer visits across the territory
• Attending occasional company meetings and events

YOU:

• Experience as an Account Manager, Key Account Manager, Relationship Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar
• Strong experience managing existing B2B customer relationships within the care or hospitality sector
• Comfortable working in a highly field-based role and travelling throughout your territory
• Experience within care, hospitality, facilities management, commercial laundry, chemicals, hygiene, cleaning, equipment or another service-led B2B environment would be advantageous
• A natural relationship builder who genuinely enjoys spending time with customers
• Excellent communication and presentation skills
• Confident delivering training and holding meetings with customers
• Highly organised with excellent diary and time management skills
• Able to work autonomously and manage a territory effectively
• Commercially aware with the ability to identify account development and upsell opportunities
• Proactive, reliable and customer focused
• Full UK driving licence

THE PACKAGE:

• Basic salary of £35,000 - £45,000
• Company car
• Bonus Scheme
• 25 days annual leave plus bank holidays
• 37.5-hour working week
• Home based when not visiting customers
• Initial 1-week training programme in Nuneaton with hotel accommodation paid for
• Ongoing training and support
• Infrequent company meetings in Nuneaton
• Opportunity to work with a globally recognised organisation and its commercial customer base
• Stable business with excellent employee retention