Account Manager - Care / Hospitality

Get Recruited Ltd; Leeds; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company car

Bonus scheme

25 days annual leave

37.5-hour week

Home-based when not visiting customers

Initial training in Nuneaton (hotel)

Job summary

Get Recruited Ltd is recruiting for an Account Manager to manage a defined portfolio across Leeds. The role is highly field-based, visiting customer sites about four days per week, with a focus on care and hospitality clients.

You will build strong relationships, conduct regular reviews, and deliver training while ensuring customer satisfaction and opportunities for upsell. A driving licence is essential.

Qualifications

• Experience in B2B account management within care or hospitality sectors.
• Strong relationship-building and communication skills.
• Comfortable with field-based role and travel across territory.

Responsibilities

• Manage and develop relationships with an established portfolio of commercial customers across territory.
• Spend ~4 days per week in the field visiting customer sites.
• Build long-term relationships with key contacts and decision-makers.
• Conduct regular account reviews and customer meetings.
• Deliver training and provide ongoing support after installation.
• Own customer satisfaction, retention and overall relationship.

Skills

Account management

Relationship building

Communication skills

Training delivery

Time management

Autonomous working

Upselling opportunities

Driving licence

Job description

ACCOUNT MANAGER - CARE / HOSPITALITY

FIELD BASED - LEEDS

£35,000 - £45,000 + COMPANY CAR + BONUS + EXCELLENT BENEFITS

Get Recruited are recruiting on behalf of a well-established business who work in partnership with one of the world's largest consumer goods organisations. Due to continued growth, they are looking for an Account Manager / Relationship Manager to join the team and manage a portfolio of commercial customers across a defined territory.

This is a fantastic opportunity for an experienced Key Account Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar who enjoys being out meeting customers, building long‑term relationships and delivering an exceptional level of service.

This is a highly field-based position, with around 4 days per week spent visiting customer sites across the territory. You'll predominantly work with customers within the care sector (around 70%), alongside hospitality clients including hotels and other large commercial sites.

THE ACCOUNT MANAGER ROLE:

• Managing and developing relationships with an established portfolio of commercial customers across your territory
• Spending approximately 4 days per week in the field visiting customer sites
• Building strong, long-term relationships with key contacts and decision-makers
• Conducting regular account reviews and customer meetings
• Delivering customer training and providing ongoing support following installation
• Taking ownership of customer satisfaction, retention and the overall client relationship
• Working closely with internal engineering teams and external sales teams to ensure customers receive a seamless service
• Acting as the link between customers and the wider teams involved in their account
• Proactively identifying and resolving any customer issues
• Understanding each customer's operation and ensuring the service continues to meet their requirements
• Identifying appropriate upsell and account development opportunities
• Maintaining accurate records of customer visits, meetings and actions
• Planning and organising your own diary and customer visits across the territory
• Attending occasional company meetings and events

YOU:

• Experience as an Account Manager, Key Account Manager, Relationship Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar
• Strong experience managing existing B2B customer relationships within the care or hospitality sector
• Comfortable working in a highly field-based role and travelling throughout your territory
• Experience within care, hospitality, facilities management, commercial laundry, chemicals, hygiene, cleaning, equipment or another service‑led B2B environment would be advantageous
• A natural relationship builder who genuinely enjoys spending time with customers
• Excellent communication and presentation skills
• Confident delivering training and holding meetings with customers
• Highly organised with excellent diary and time management skills
• Able to work autonomously and manage a territory effectively
• Commercially aware with the ability to identify account development and upsell opportunities
• Proactive, reliable and customer focused
• Full UK driving licence

THE PACKAGE:

• Basic salary of £35,000 - £45,000
• Company car
• Bonus Scheme
• 25 days annual leave plus bank holidays
• 37.5-hour working week
• Home based when not visiting customers
• Initial 1-week training programme in Nuneaton with hotel accommodation paid for
• Ongoing training and support
• Infrequent company meetings in Nuneaton
• Opportunity to work with a globally recognised organisation and its commercial customer base
• Stable business with excellent employee retention

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