Account Manager (12m FTC)

Hallmark Cards; Bradford; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Flexible working

Work from home

Free parking

Job summary

Hallmark Cards, located in Bradford, seeks an Account Manager to lead and manage a key retailer relationship. You will align product, retail, and e-commerce plans to maximise sales and ensure contracts are executed accurately.

You will act as the central contact, using negotiation and data insights to influence decisions and drive performance across channels and seasons, while collaborating with cross-functional teams and maintaining strong customer ties.

Qualifications

• Degree level education required.
• Experience in account management and executing commercial contracts.
• Experience across retail, e-commerce and multiple seasons.
• Strong negotiation and influencing skills.
• Excellent numerical and data interpretation abilities.
• Great communication and relationship management skills.
• Ability to work with cross-functional teams.
• Calm under ambiguity and quick decision making.

Responsibilities

• Be the lead contact and manage the customer relationship and retail contacts.
• Understand retailer goals and strategies to maximise opportunities.
• Execute the commercial contract day to day with varied solutions.
• Identify new product opportunities to maximise sales.
• Deliver profitable solutions to commercial, operational and seasonal challenges.
• Identify solutions to minimise wastage and feed into trading and category vision.
• Champion the business area and influence cross-functional teams to win with the customer.

Skills

Account management

Negotiation

Relationship management

Communication

Data interpretation

Education

Degree-level education

Job description

Select how often (in days) to receive an alert:

We’re looking for an Account Manager to join our team. Combining your knowledge of product, retail environments including Ecom, store compliance and operations you’ll orchestrate plans that maximise opportunities to increase sales in partnership with a retailer. You will own the relationships with a customer’s key commercial contacts and ensure our contract is executed accurately.

With one eye on keeping new product on track, data, sales, services levels and operations and the other on your customer, it’s your style, candour and way with insights that truly makes the difference between optimal and excellence.

Your responsibilities will include but not be limited to:

Be known as the lead go to and manage the relationship with your customer and their retail contacts.

Developing a working knowledge of your retailer’s goals and strategies to maximise opportunities, influence decision making and factor into the planning process.

Execute the commercial contract day to day whilst levering varied solutions to maximize performance and identify opportunities.

Identify new product opportunities to maximise sales performance

Manage and deliver profitable solutions to commercial, operational and seasonal challenges

Identifying solutions to minimise product wastage, developing recommendations to feed into the trading and category vision, point of sale and in store sales plan

Champion your business area and influence cross functional teams to win with the customer and deliver the plan – critical path management and in store activity (e.g. field merchandising, creative, product development and finance)

A central role for our customer, to be successful you will need:

Educated to degree level, with a proven track record of delivering results within a commercial or customer-facing environment.

Previous experience of Account Management and executing commercial contracts, ideally with a national retailer

Previous experience of account management across multiple channels including retail, e-commerce and across multiple seasons

Be comfortable working in collaboration with product development to deliver range excellence for the retailer

Great knowledge of the retail environment and how to drive compliance to importance of adhering to critical path timelines

Experience of using your excellent negotiation and influencing skills to find commercial solutions to planned and unplanned problems

To be well versed with numbers and data, naturally evident in your skilled interpretation and use when influencing your customer and stakeholders including sales, service levels, customer and market

To be a natural people person, adept at relationship management and have great communication skills which you flex to win over your customer/stakeholder base

To be calm and comfortable dealing with ambiguity with previous experience of making educated, speedy decisions with minimal, pre-calculated, adverse impact

Based at our Dawson Lane site in Bradford, close to key motorway links you’ll be able to take advantage of:

• Flexible working opportunities including working from home opportunities
• Free onsite parking for when you are in the office
• A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance