Account Manager

Orion Electrotech; Windsor; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Key staff bonus scheme

Free Parking on site

Pension Scheme

25 days annual leave + 5 days long‑shv

Job summary

Orion Electrotech in Windsor is seeking an Account Manager to own allocated customer accounts and act as the voice of the customer within the business. You will build engaged customers, drive organic growth, manage scheduling and order planning, and collaborate with buyers to reduce costs while maintaining strong relationships.

The role requires experience in manufacturing, excellent communication, and a solid grasp of how revenues and gross margins affect the business.

Qualifications

• Experience of managing customer accounts within a manufacturing environment.
• Excellent communication and interpersonal skills; the ability to connect with key stakeholders and nurture strong working relationships with customers, suppliers and colleagues.
• Sound commercial awareness of how revenues and gross margins impact the business.
• Confidence to negotiate and influence decision-making with senior stakeholders.
• Confident to handle multiple tasks and remain composed during challenging situations.
• Experience of using MRP systems; strong ability to plan, manage complex customer orders, and sense check commercial data with meticulous attention to detail.

Responsibilities

• Take ownership of allocated customers and be the voice of the customer.
• Create engaged customers and facilitate organic growth.
• Ensure scheduling requirements are met and oversee order planning with each customer.
• Reduce overall cost of goods and develop close working relationships.
• Organise and attend Quarterly Business Reviews.
• Collaborate with other account managers and buyers.
• Collate financial data for review and forecasting.

Skills

Customer account management

Communication

Commercial awareness

Negotiation

Multitasking

MRP systems

Tools

MRP systems

Job description

My client has over 40 years of experience within the Electronics manufacturing sector and provides its customers with on-time delivery of printed circuit boards, PCBAs, box builds, and final assemblies.

As the Account Manager, you will be required to take ownership of your allocated customers whilst being the voice of the customer within the business. Additionally, you will create engaged customers, facilitate organic growth, ensure the customer’s scheduling requirements are met, oversee the order planning with each customer, reduce the overall cost of goods, organise and attend Quarterly Business Reviews, work collaboratively with other account managers and buyers, collate financial data, and finally develop close working relationships.

What we would like from the Account Manager:

• Experience of managing customer accounts within a manufacturing environment
• Excellent communication and interpersonal skills; the ability to connect with key stakeholders and nurture strong working relationships with customers, suppliers and colleagues
• Sound commercial awareness of how revenues and gross margins impact the business
• Confidence to negotiate and influence decision-making with senior stakeholders
• Confident to handle multiple tasks and remain composed during challenging situations
• Experience of using MRP systems; strong ability to plan, manage complex customer orders, and sense check commercial data with meticulous attention to detail

What we offer the Account Manager:

• Salary between £32,000 to £40,000 doe
• Key staff bonus scheme
• Working hours are 08.00 to 16.30 Monday to Thursday and 08.00 to 13.00 on Friday
• 25 days annual leave bank holidays (Plus, up to 5 additional days for long service milestones)
• Pension Scheme is 5% employer and 3% employer contributions
• Free Parking on site

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