Account Manager

Mulberry Recruitment Ltd; Wimbledon; On-site; GBP 30,000 - 34,000; Full time

Job summary

Mulberry Recruitment Ltd is working with an internationally established sports business in Wimbledon seeking a proactive Account Manager to join the UK team. You will manage orders end-to-end, service key accounts, and contribute to sales development and commercial analysis.

In this role you will build strong customer relationships, coordinate with sales, logistics and operations, and help drive revenue through proactive outreach and data-driven decisions.

Qualifications

• Experience in a customer-facing, sales administration or commercial environment.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organisational ability.
• Confident with data and identifying trends or opportunities.
• Strong Microsoft Office skills, particularly Excel.
• Experience using an ERP or CRM system.

Responsibilities

• Manage customer orders from enquiry through to delivery.
• Act as a key contact for customers, updating them and resolving queries.
• Check stock availability and offer alternatives when products are unavailable.
• Monitor customer accounts, credit limits and balances.
• Collaborate with sales, logistics, credit and operations to keep processes smooth.
• Coordinate invoicing and help resolve delivery/order issues.
• Build strong, long-term relationships with customers and key accounts.
• Make proactive outbound calls to existing customers to uncover opportunities.
• Identify opportunities to grow existing accounts and support sales campaigns.
• Analyse sales and inventory data to spot trends and risks.

Skills

Communication skills

Relationship building

Attention to detail

Organisational ability

Data analysis

Tools

Excel

ERP system

CRM system

Job description

Account Manager

Location: Wimbledon
Salary: £30,000-£34,000 + Bonus

Job Type: Full-time

Ready to take your sales administration career to the next level?

We’re working with an internationally established and growing sports business that is looking for a proactive and commercially minded Sales Administrator to join its UK team.

This is much more than a traditional sales administration role.

You’ll sit at the heart of the customer journey, working closely with customers, key accounts, sales, logistics and operations to make sure orders move seamlessly from enquiry through to delivery.

You’ll also have the opportunity to get involved in proactive sales, account development and commercial analysis, making this a fantastic role for someone who wants variety, responsibility and the chance to have a real impact.

What will you be doing?

You’ll be the person helping to keep customers happy, orders moving and opportunities coming through the door.

Managing customer orders from initial order through to successful delivery.

Acting as a key contact for customers, keeping them updated and resolving queries quickly.

Checking stock availability and recommending alternatives when products are unavailable.

Monitoring customer accounts, credit limits and outstanding balances.

Working closely with sales, logistics, credit and operations teams to keep everything running smoothly.

Coordinating invoicing and helping resolve any delivery or order-related issues.

Building strong, long-term relationships with customers and key accounts.

Making proactive outbound calls to existing customers to uncover new sales opportunities.

Monitoring key customer order portfolios and identifying opportunities to grow existing accounts.

Supporting sales campaigns and helping turn customer opportunities into revenue.

Analysing sales and inventory data to identify trends, opportunities and potential risks.

Producing insightful reports to help the commercial team make informed decisions.

Working closely with senior stakeholders to support the ongoing growth of the UK business.

You’ll ideally bring:

Previous experience in a customer-facing, sales administration or commercial environment.

Excellent communication and relationship-building skills.

Strong attention to detail and organisational ability.

Confidence working with data and identifying trends or opportunities.

Strong Microsoft Office skills, particularly Excel.

Experience using an ERP or CRM system.

The ability to manage multiple priorities while maintaining a high level of accuracy.

The personality we’re looking for

We’re looking for someone who is:

Proactive – you don’t wait to be told what to do.

Commercially minded – you naturally look for opportunities to improve sales and customer relationships.

Curious – you want to understand how things work and find better ways of doing them.

Customer-focused – you care about delivering an excellent customer experience.

Organised – you can keep multiple orders, customers and priorities moving at the same time.

Analytical – you enjoy working with numbers and turning data into useful information.

Collaborative – you’re comfortable working across different teams and building strong relationships.