Account Manager

Mulberry Recruitment Ltd; Greater London; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Bonus

Job summary

Mulberry Recruitment Ltd. is seeking an Account Manager to join its UK team in Wimbledon. You will manage customer orders end-to-end, act as the main contact for clients, and support sales and operations to ensure timely deliveries.

The role requires strong communication skills, commercial acumen, and the ability to analyse data and spot opportunities for revenue growth. A proactive, customer-focused attitude is essential.

Qualifications

• Previous experience in a customer-facing, sales administration or commercial environment.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organisational ability.
• Confidence working with data and identifying trends or opportunities.
• Strong Microsoft Excel skills.

Responsibilities

• Managing customer orders from initial order through to successful delivery.
• Acting as a key contact for customers, keeping them updated and resolving queries quickly.
• Checking stock availability and recommending alternatives when products are unavailable.
• Monitoring customer accounts, credit limits and outstanding balances.
• Working closely with sales, logistics, credit and operations teams to keep everything running smoothly.
• Coordinating invoicing and helping resolve any delivery or order-related issues.
• Building strong, long-term relationships with customers and key accounts.
• Making proactive outbound calls to existing customers to uncover new sales opportunities.
• Monitoring key customer order portfolios and identifying opportunities to grow existing accounts.
• Supporting sales campaigns and helping turn customer opportunities into revenue.
• Analysing sales and inventory data to identify trends, opportunities and potential risks.
• Producing insightful reports to help the commercial team make informed decisions.
• Working closely with senior stakeholders to support the ongoing growth of the UK business.

Skills

Excellent communication

Relationship-building

Attention to detail

Data analysis

Excel

ERP/CRM experience

Multitasking

Tools

ERP/CRM system

Job description

Account Manager

Location: Wimbledon
Salary: £30,000-£34,000 + Bonus
Job Type: Full-time

Ready to take your sales administration career to the next level?

We're working with an internationally established and growing sports business that is looking for a proactive and commercially minded Sales Administrator to join its UK team.

This is much more than a traditional sales administration role.

What will you be doing?

• Managing customer orders from initial order through to successful delivery.
• Acting as a key contact for customers, keeping them updated and resolving queries quickly.
• Checking stock availability and recommending alternatives when products are unavailable.
• Monitoring customer accounts, credit limits and outstanding balances.
• Working closely with sales, logistics, credit and operations teams to keep everything running smoothly.
• Coordinating invoicing and helping resolve any delivery or order-related issues.
• Building strong, long-term relationships with customers and key accounts.
• Making proactive outbound calls to existing customers to uncover new sales opportunities.
• Monitoring key customer order portfolios and identifying opportunities to grow existing accounts.
• Supporting sales campaigns and helping turn customer opportunities into revenue.
• Analysing sales and inventory data to identify trends, opportunities and potential risks.
• Producing insightful reports to help the commercial team make informed decisions.
• Working closely with senior stakeholders to support the ongoing growth of the UK business.

You'll ideally bring:

• Previous experience in a customer-facing, sales administration or commercial environment.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organisational ability.
• Confidence working with data and identifying trends or opportunities.
• Strong Microsoft Office skills, particularly Excel.
• Experience using an ERP or CRM system.
• The ability to manage multiple priorities while maintaining a high level of accuracy.

The personality we're looking for

• Proactive – you don't wait to be told what to do.
• Commercially minded – you naturally look for opportunities to improve sales and customer relationships.
• Curious – you want to understand how things work and find better ways of doing them.
• Customer-focused – you care about delivering an excellent customer experience.
• Organised – you can keep multiple orders, customers and priorities moving at the same time.
• Analytical – you enjoy working with numbers and turning data into useful information.
• Collaborative – you're comfortable working across different teams and building strong relationships