Business Account Executive

Smart10 Ltd, Trading as SMT Recruitment; Welwyn Garden City; Hybride; GBP 21 000 - 25 000; Plein temps

Résumé du poste

SMT Recruitment in Welwyn Garden City is seeking a Business Account Executive to support service delivery and build trusted client relationships. You will handle bookings, coordinate trainers, and respond to calls and emails to ensure a high level of service.

Approximately 55% of the role is telephone-based; you will identify upsell opportunities, prepare invoices, monitor satisfaction, and maintain accurate data for forecasting. Hybrid work available after training.

Qualifications

• At least three years' experience within an administrative role.
• Excellent telephone and written communication skills.
• Strong Microsoft Office skills, particularly Excel.

Responsabilités

• Acting as a key day to day contact for customers, delegates and trainers.
• Providing administrative and operational support to Account Managers and the wider service delivery team.
• Managing bookings and coordinating trainers to ensure services run smoothly.
• Responding to incoming calls and emails professionally and within agreed timescales.
• Maintaining strong relationships with existing clients and ensuring they receive an excellent level of service.
• Proactively identifying opportunities to introduce additional products and services to existing customers.
• Supporting Account Managers with client requirements and commercial opportunities.
• Preparing invoices and maintaining accurate client and booking information.
• Monitoring customer satisfaction and identifying potential issues before they escalated.
• Investigating queries and taking ownership of finding appropriate solutions.
• Producing regular activity, performance and service delivery reports.
• Maintaining accurate data to support forecasting, reporting and client insights.
• Working towards agreed KPIs and service standards.
• Identifying opportunities to improve processes and increase efficiency.
• Supporting the introduction of new systems, processes and tools.
• Attending internal meetings, client meetings and events when required.
• Identifying and reporting errors or inconsistencies and working collaboratively to resolve them.

Description du poste

Business Account Executive

Location: Welwyn Garden City

Department: Products & Services

Job Type: Full Time, Monday to Friday -9.00 am - 5.00pm, min 1 day from home after training.

Hourly rate: £15.38

Contract: Till May 2027

The Role

As Business Account Executive, you will be responsible for supporting the effective delivery of services to customers while developing strong and trusted relationships with clients.

Approximately 55% of the role will involve telephone based communication, so you will need to be confident speaking with customers, delegates and trainers throughout the working day.

Your responsibilities will include:

• Acting as a key day to day contact for customers, delegates and trainers
• Providing administrative and operational support to Account Managers and the wider service delivery team
• Managing bookings and coordinating trainers to ensure services run smoothly
• Responding to incoming calls and emails professionally and within agreed timescales
• Maintaining strong relationships with existing clients and ensuring they receive an excellent level of service
• Proactively identifying opportunities to introduce additional products and services to existing customers
• Supporting Account Managers with client requirements and commercial opportunities
• Preparing invoices and maintaining accurate client and booking information
• Monitoring customer satisfaction and identifying potential issues before they escalated
• Investigating queries and taking ownership of finding appropriate solutions
• Producing regular activity, performance and service delivery reports
• Maintaining accurate data to support forecasting, reporting and client insights
• Working towards agreed KPIs and service standards
• Identifying opportunities to improve processes and increase efficiency
• Supporting the introduction of new systems, processes and tools
• Attending internal meetings, client meetings and events when required
• Identifying and reporting errors or inconsistencies and working collaboratively to resolve them

About You

We are looking for someone who is confident, commercially aware and highly organised, with a genuine passion for delivering excellent customer service.

• At least three years' experience within an administrative role
• Previous experience within customer service, account management, account support or a commercial environment
• Excellent telephone and written communication skills
• The confidence to build strong relationships with clients and internal stakeholders
• A proactive approach with the ability to take ownership and use your initiative
• Excellent organisational and time management skills
• The ability to prioritise a constantly changing workload
• Strong attention to detail and a high level of accuracy
• Good numerical skills and confidence working with data
• Strong Microsoft Office skills, particularly Excel
• The ability to work independently as well as collaboratively within a team
• A resilient and adaptable approach within a fast paced environment
• The confidence to identify additional opportunities with existing customers

Experience using CRM systems or working within a training or service delivery environment would be beneficial.

Why Apply?

This is a fantastic opportunity for someone looking for more than a traditional administration or customer service position.

You will have the opportunity to take ownership of client relationships, support key accounts, contribute to commercial growth and play an important role in delivering an excellent customer experience.

You will be joining an organisation with a clear purpose and ambitious plans for growth, with the opportunity to develop your experience across account management, customer service and commercial support.

If you are proactive, organised and commercially minded, with excellent communication skills and a genuine desire to deliver an outstanding service, we would love to hear from you.