Account Manager

IWCO Direct; Warminster; On-site; USD 60,000 - 75,000; Full time

Job summary

An established industry player is seeking a detail-oriented Account Manager to coordinate high-profile direct mail programs. This role involves overseeing client programs, ensuring timely delivery, and maintaining customer satisfaction. You'll guide clients with valuable insights and collaborate across teams to drive improvements. With a starting salary range of $60,000 - $75,000, this position offers a comprehensive benefits package, including health insurance and a 401(k). If you're organized, communicative, and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Health Insurance

401(k)

Paid Holidays

Qualifications

• Preferred business or related degree; technical disciplines a plus.
• 3+ years of Account Management experience in direct mail or print.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Oversee and implement client programs ensuring satisfaction.
• Provide timely feedback on account development and production.
• Collaborate with teams to ensure compliance with postal regulations.

Skills

Business Relationship Building

Organizational Skills

Effective Communication

Prioritization

Attention to Detail

Technical Learning

Collaboration

Education

Business Degree

3+ Years of Account Management Experience

Proficiency in Microsoft Office

Tools

Microsoft Excel

Job description

Overall Summary:

The Account Manager coordinates and manages large volume and high-profile direct mail programs for clients.

Primary Duties/Responsibilities:

1. Oversee, plan, and implement client programs, ensuring timely delivery and customer satisfaction.
2. Guide clients with expertise and value-added information.
3. Provide accurate and timely feedback to internal and external partners regarding account development, scheduling, production, mailing, pricing, and billing.
4. Strategize and inform about production opportunities and challenges, alerting customers to potential issues.
5. Collaborate and integrate with teams across IWCO.
6. Ensure all direct mail programs comply with postal regulations through effective communication.
7. Recommend alternative solutions to maintain internal controls and facilitate meetings to drive improvements.
8. Proactively manage jobs to meet milestones and deliverables.
9. Participate in department-related projects as needed.
10. Perform other duties as assigned.

Salary:

The starting annual salary range is $60,000 - $75,000, influenced by experience, skills, and location. IWCO offers comprehensive benefits including health insurance, 401(k), paid holidays, and more.

Required Skills/Abilities/Competencies:

• Ability to build solid business relationships.
• Highly organized, detail-oriented, with strong visual proofing skills.
• Effective communication and collaboration skills across all organizational levels.
• Ability to prioritize in a fast-paced environment while maintaining accuracy.
• Strong verbal and written communication skills.
• Ability to learn multiple systems and technical processes remotely.
• Collaborative, quality-driven, and committed.

Education and Experience:

• Business or related degree preferred; technical disciplines a plus.
• 3+ years of Account Management experience preferred, especially in direct mail, lettershop, print, or fulfillment industries.
• Proficiency in Microsoft Office, especially Excel.

Physical Requirements:

• Ability to work 8 hours consecutively.
• Prolonged sitting and computer work.
• Occasional travel up to 10%.
• Pre-employment background and drug screening required.

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#ZR

Equal Opportunity Employer. All applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.