Account Manager

Demo Co; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

Demo Co is seeking an Account Manager to nurture long-term relationships with our client base and drive growth across existing accounts.

You will manage a portfolio, collaborate with sales and product teams, and seek new opportunities while ensuring client satisfaction and on-time delivery of solutions.

Qualifications

• Proven work experience as an Account Manager or similar role.
• Ability to communicate, present and influence stakeholders at all levels.
• Experience with CRM software and MS Office.
• Proven ability to manage multiple accounts and meet quotas.

Responsibilities

• Serve as the lead point of contact for all account management matters.
• Build and maintain long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts and stakeholders.
• Ensure timely delivery of solutions according to client needs and objectives.
• Communicate progress of initiatives to internal and external stakeholders.
• Forecast and track key account metrics and annual forecasts.
• Prepare reports on account status and performance.
• Collaborate with sales to identify and grow opportunities within territory.

Skills

Account management

Client communication

Negotiation

Relationship building

Sales

Cross-functional collaboration

Communication

Education

BA/BS in Business Administration or Sales

Tools

Salesforce

Zoho CRM

HubSpot

MS Excel

MS Office

Job description

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Your responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.

If you are familiar with account management software, have a flair for client communication and understand consumer behaviour, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.

You will collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

• Serve as the lead point of contact for all customer account management matters


• Build and maintain strong, long-lasting client relationships


• Negotiate contracts and close agreements to maximize profits


• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors


• Ensure the timely and successful delivery of our solutions according to customer needs and objectives


• Clearly, communicate the progress of monthly/quarterly initiatives to internal and external stakeholders


• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas


• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)


• Prepare reports on account status


• Collaborate with sales team to identify and grow opportunities within territory


• Assist with challenging client requests or issue escalations as needed

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role


• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level


• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)


• Experience delivering client-focused solutions to customer needs


• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail


• Excellent listening, negotiation and presentation abilities


• Strong verbal and written communication skills


• BA/BS degree in Business Administration, Sales or relevant field