Account Manager

National Vehicle Distribution UK; Southampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to enhance customer experience and manage key accounts. This role focuses on strategic management and seamless logistics, ensuring that customer needs are met with agility and professionalism. You will collaborate with various departments to drive continuous improvement and maintain strong client relationships. If you are passionate about customer service and have a keen eye for detail, this opportunity offers a dynamic environment where your contributions will significantly impact the customer journey.

Benefits

Pension Scheme

Staff Purchase Schemes

Employee Assistance Programme

Discounted Gym Membership

Bike to Work

Qualifications

• Proficient in Salesforce and ERP systems with a disciplined approach.
• Strong administrative, planning, and time management skills.

Responsibilities

• Manage key customer accounts ensuring smooth delivery through the supply chain.
• Lead meetings with customers to address issues and ensure satisfaction.

Skills

Customer Focused

Problem-Solving

Organised & Detail-Oriented

Strong Communicator

Adaptable & Resilient

Education

Minimum 3 years in account management

Full UK driving licence (Class B)

Tools

Salesforce CRM

ERP platforms

MS Word

MS Excel

MS PowerPoint

Job description

Join to apply for the Account Manager role at National Vehicle Distribution UK

4 days ago Be among the first 25 applicants

Join to apply for the Account Manager role at National Vehicle Distribution UK

National Vehicle Distribution UK provided pay range

This range is provided by National Vehicle Distribution UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About NVD:

A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location.

Customer experience is at the heart of everything we do. As a leading provider of finished vehicle logistics, we pride ourselves not only on delivering high-quality vehicles safely and on time — but on providing a seamless, transparent, and proactive service that keeps our customers informed, confident, and fully supported.

We're building a modern, high-impact Customer Experience function that goes beyond reactive service. Our aim is to anticipate needs, resolve issues before they arise, and create trusted partnerships with every client we serve. Whether it's managing complex logistics or refining communication touchpoints, we treat customer success as a team effort — and CX is the engine that drives it.

As we grow our UK customer operations, we’re investing in people who bring passion, precision, and a customer-first mindset to the table.

Summary of Position:

Reporting to the Customer Experience Manager, as an Account Manager you are responsible for the commercial and strategic management of key customer accounts, ensuring all related vehicle activity moves through the NVD supply chain efficiently, accurately, and in line with agreed service levels.

Based in our Southampton office, you will work closely with both internal departments and external stakeholders to deliver exceptional customer service, build long-term relationships, and drive continuous improvement across the customer journey.

The role is highly systems-driven, requiring confident use of ERP platforms and Salesforce CRM, with strong attention to detail and the ability to lead work through established workflows and reporting tools.

Pay and Benefits

• Pension Scheme
• Staff Purchase Schemes
• Tyres
• Tools
• Employee Assistance Programme
• Discounted Gym Membership
• Bike to Work

Key Responsibilities

• Account Ownership: Plan, coordinate, and manage customer activity in line with Key Account Management best practices, ensuring smooth delivery through the NVD supply chain.
• Client Relationship Management: Lead regular meetings with Tier-1 customers, manage expectations, address issues, and ensure long-term satisfaction and retention.
• Customer Advocacy: Actively promote the voice of the customer across the business, ensuring needs are understood and responded to with agility and professionalism.
• Cross-Functional Collaboration: Communicate relevant updates across Planning, Ops, and other departments, keeping internal stakeholders aligned on customer activity and service performance.
• Process Improvement & Reporting: Identify opportunities to optimise workflows, streamline operations, and support continuous improvement efforts through data-driven reporting and insights.
• Onsite & Reactive Support: Remain flexible and responsive to customer requirements, including occasional site visits, hands-on issue resolution, and complaint management.
• Industry Insight: Maintain strong industry knowledge to anticipate trends, risks, and opportunities for service enhancement.
• Operational Support: Support management with projects and contribute to wider CX strategy development, while handling ad hoc duties as required.

Qualifications and Skills:

• Systems-Driven: Highly proficient with CRM (Salesforce) and ERP platforms, with a disciplined, process-driven work approach.
• Experience: Minimum 3 years in a customer-facing account management role.
• Customer Focused: Results-oriented, with strong problem-solving skills and a commitment to delivering excellent customer outcomes.
• Organised & Detail-Oriented: Exceptional administrative, planning, and time management skills, capable of managing multiple priorities under pressure.
• Strong Communicator: Able to build relationships, liaise confidently across all levels internally and externally, and assertively drive outcomes.
• Adaptable & Resilient: Comfortable working in a dynamic, fast-paced environment, responding proactively to changes and challenges.
• Personal Attributes: Self-motivated, enthusiastic, analytical thinker, and a collaborative team player.
• Technical Skills: Competent in MS Word, Excel, PowerPoint; able to quickly learn new tools and systems.
• Full UK driving licence (Class B).

National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at National Vehicle Distribution UK by 2x

Get notified about new Account Manager jobs in Southampton, England, United Kingdom.

Portsmouth, England, United Kingdom 3 weeks ago

Southampton, England, United Kingdom £50,000.00-£50,000.00 8 hours ago

Southampton, England, United Kingdom £40,000.00-£40,000.00 3 weeks ago

Chandler's Ford, England, United Kingdom 3 weeks ago

Bournemouth, England, United Kingdom 3 weeks ago

Southampton, England, United Kingdom 2 weeks ago

Southampton, England, United Kingdom £35,000.00-£50,000.00 4 weeks ago

Chandler's Ford, England, United Kingdom 4 weeks ago

Southampton, England, United Kingdom 2 weeks ago

Bournemouth, England, United Kingdom 2 months ago

Portsmouth, England, United Kingdom 1 week ago

Romsey, England, United Kingdom 1 month ago

Gosport, England, United Kingdom 1 month ago

Bournemouth, England, United Kingdom 3 weeks ago

Portsmouth, England, United Kingdom 2 weeks ago

Portsmouth, England, United Kingdom 1 month ago

Bournemouth, England, United Kingdom 3 weeks ago

Bournemouth, England, United Kingdom 3 weeks ago

Portsmouth, England, United Kingdom 23 hours ago

Christchurch, England, United Kingdom 2 weeks ago

Petersfield, England, United Kingdom 3 weeks ago

City Of Portsmouth, England, United Kingdom 2 weeks ago

Portsmouth, England, United Kingdom 6 days ago

Southampton, England, United Kingdom 23 hours ago

Fareham, England, United Kingdom 1 month ago

Bournemouth, England, United Kingdom 2 weeks ago

Fareham, England, United Kingdom 1 week ago

Christchurch, England, United Kingdom 4 days ago

Bournemouth, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.