Account Manager

Green Folk; Southampton; On-site; GBP 35,000 - 40,000; Full time

Job summary

Green Folk in Southampton is seeking an Account Manager to develop and grow the sales function, delivering strong customer account management and proactive new business development.

The role focuses on driving turnover, expanding market reach, and strengthening relationships with customers, with office-based hours from 8am to 5:30pm, Monday to Friday. You will work closely with operations, customer service and commercial teams to forecast, report, and formulate pricing strategies.

Qualifications

• Proven experience in sales account management within manufacturing or made-to-order distribution.
• Track record of managing customer accounts and winning new business.
• Excellent communication and relationship‑building skills.
• Strong commercial awareness with the ability to influence pricing, margins and strategy.
• Confident working cross‑functionally with operations, customer service and commercial teams.
• Experience using CRM systems and sales reporting tools.

Responsibilities

• Oversee management of existing customer accounts, ensuring excellent service and retention.
• Strengthen relationships with key customers through regular communication and strategic engagement.
• Ensure accurate forecasting, pipeline management and reporting.
• Resolve customer issues quickly and professionally, escalating only when necessary.
• Drive proactive new business activity to expand the customer base and increase turnover.
• Identify new market opportunities and emerging sectors.
• Lead outreach, prospecting and conversion of new accounts.
• Support the development of pricing strategies, quotations and commercial proposals.

Skills

Sales account mgmt

CRM systems

Relationship building

Pricing strategy

Cross-functional work

Communication

Job description

Account Manager

Office based

£35,000 - £40,000 per annum + commission

8am – 5:30pm Monday to Friday (1 hour lunch break)

Millbrook Trading Estate, Southampton

Role Purpose

The Account Manager will develop and grow the sales function, ensuring strong customer account management and proactive new business development. This role is responsible for driving increased turnover, expanding market reach, and strengthening customer relationships.

Key Skills & Experience

• Proven experience in sales account management within manufacturing or made-to-order distribution
• Track record of managing customer accounts and winning new business.
• Excellent communication and relationship‑building skills.
• Strong commercial awareness with the ability to influence pricing, margins and strategy.
• Confident working cross‑functionally with operations, customer service and commercial teams.
• Experience using CRM systems and sales reporting tools.

Key Responsibilities

Account Management

• Oversee management of existing customer accounts, ensuring excellent service and retention.
• Strengthen relationships with key customers through regular communication and strategic engagement.
• Ensure accurate forecasting, pipeline management and reporting.
• Resolve customer issues quickly and professionally, escalating only when necessary.

New Business Development

• Drive proactive new business activity to expand the customer base and increase turnover.
• Identify new market opportunities and emerging sectors.
• Lead outreach, prospecting and conversion of new accounts.
• Support the development of pricing strategies, quotations and commercial proposals.

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.