Account Manager

Maxwell Bond; Slough; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading UK organisation is seeking a Client Relationship Manager to manage and grow an established portfolio of customers in the Learning & Development sector. You will take ownership of about 60% active and 40% dormant accounts, focusing on relationship management, re-engagement, and identifying new training opportunities. The ideal candidate has experience in B2B account management, strong communication skills, and the ability to thrive in a consultative sales environment. This role promises significant interaction with key stakeholders.

Qualifications

• Experience in B2B account management or client relationship management.
• Proven ability to manage both active and dormant accounts.
• Strong communication skills and experience in stakeholder engagement.

Responsibilities

• Manage and develop an existing portfolio of clients in the Learning & Development sector.
• Re-engage dormant accounts and identify revenue opportunities.
• Build strong relationships with stakeholders and decision-makers.
• Conduct meetings to assess learning needs and propose solutions.
• Prepare quotes and proposals aligned to client requirements.
• Maintain accurate data using CRM systems.

Skills

B2B account management

Client relationship management

Stakeholder management

Communication skills

Job description

A leading UK organisation within the Learning & Development sector is looking for a Client Relationship Manager to manage and grow an established portfolio of customer accounts.

The Role

You’ll take ownership of a varied client base where approximately 60% of accounts are active and 40% are dormant, with a strong focus on relationship management, re-engagement, and identifying opportunities to expand learning and training solutions.

Key Responsibilities

• Manage and develop an existing portfolio of Learning & Development clients
• Re-engage dormant accounts and identify new revenue opportunities
• Build strong relationships with key stakeholders and decision-makers
• Conduct client meetings to understand organisational learning needs
• Propose relevant training and development solutions
• Prepare quotes and proposals aligned to client requirements
• Maintain accurate pipeline and account data using CRM systems
• Collaborate with internal delivery and operational teams
• Deliver consistently high levels of customer service

About You

• Experience in B2B account management, client relationship management, or consultative sales
• Comfortable managing both active and dormant accounts
• Strong communication and stakeholder management skills