Account Manager

Sykes Cottages; Salcombe; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

Holiday allowance

Birthday off

Pension scheme

Extra holidays

Volunteering days

Life assurance

Health plan

Training & development

Mental health support

Employee savings

Long service awards

Job summary

Coast and Country Cottages is seeking a proactive Account Manager to be the first point of contact for property owners and ensure a seamless, memorable experience for guests. You’ll support owners in maximising performance and compliance while coordinating with multiple teams across Property Services.

The role is full-time in Salcombe with a salary of £25,000 per year and a focus on timely, professional communication and problem-solving under pressure.

Qualifications

• Customer service or customer relations experience.
• Strong communication and organisation skills.
• Confidence working independently and as part of a team.
• IT literacy, especially MS Office.
• Ability to problem-solve under pressure.

Responsibilities

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

Skills

Customer service experience

Strong communication

Organisational skills

Independent working

IT literacy

Tools

MS Office

Job description

Join the Coast and Country Cottages team- Creating special memories inDevon

• Salary:£25,000 per annum
• Hours:Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week)
• Location:Our welcoming Salcombe office.

About the Role

We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.

What You’ll Do:

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

What You’ll Bring

We’re looking for someone who brings:

• Customer service or customer relations experience
• Strong communication and organisation skills
• Confidence working independently and as part of a team
• IT literacy, especially MS Office
• Ability to problem-solve under pressure

Bonus points

if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Who Are Coast and Country Cottages?

Coast & Country Cottages is a holiday letting agency, marketing and managing over 450 holiday homes across the stunning South Devon coast and countryside. Whether you’re looking to stay in the harbour towns of Salcombe or Dartmouth, in the fishing villages of Hope Cove and Thurlestone, or on the breath-taking Start Bay coastline, we have a range of South Devon holiday homes to suit your requirements.

Why You’ll Love Working With Us

• Annual bonus schemelinked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.