Regional Owner Experience Manager

Sykes Holiday Cottages; Devon and Torbay; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Generous holiday allowance

Birthday off

Discounted stays with Sykes Cottages &

Forest Holidays

Excellent learning and development

Job summary

Carbis Bay Holidays, part of Sykes Holiday Cottages, seeks a Regional Owner Experience Manager to lead our Owner Success and Property Services teams across Dartmouth and Salcombe.

You will inspire high-performing teams, champion exceptional experiences for owners and guests, and use data to drive improvements and growth. This coastal UK role offers a rewarding leadership path in hospitality, with a focus on relationship building and service excellence.

Responsibilities

• Lead and develop high-performing regional teams
• Champion outstanding experiences for Owners and guests
• Use data and insights to drive service improvements and commercial growth
• Build strong partnerships within local communities
• Work closely with operational and commercial stakeholders to influence positive change
• Take ownership of key performance measures including NPS, owner retention, engagement and compliance

Job description

We're looking for a Regional Owner Experience Manager to join our team at Carbis Bay Holidays (part of Sykes Holiday Cottages), leading our Owner Success and Property Services teams across Dartmouth & Salcombe.

If you're an experienced people leader with a passion for customer experience, operational excellence, and building strong relationships, this could be your next exciting opportunity.

• 37.5 hours per week | 9am until 5.30pm
• Monday to Friday (occasional Saturday working may be required to meet the business needs)

In this role, you'll:

• Lead and develop high-performing regional teams
• Champion outstanding experiences for Owners and guests
• Use data and insights to drive service improvements and commercial growth
• Build strong partnerships within local communities
• Work closely with operational and commercial stakeholders to influence positive change
• Take ownership of key performance measures including NPS, owner retention, engagement and compliance

About you:

We're keen to hear from people with leadership experience in customer-focused environments who can inspire teams, build relationships, and drive results.

Experience in hospitality, tourism, holiday letting, luxury services, account management or relationship management would be particularly valuable.

• Generous holiday allowance + birthday off
• Discounted stays with Sykes Cottages & Forest Holidays
• Excellent learning and development opportunities
• Enhanced family-friendly policies

About Carbis Bay Holidays

At Carbis Bay Holidays, we're passionate about creating unforgettable holidays and delivering exceptional service for both our Owners and guests. If you're ready to make a real impact while leading a dedicated team in one of the UK's most beautiful coastal locations, we'd love to hear from you.