Account Manager

Sykes Holiday Cottages; Chester; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Annual bonus

33 days holiday

Birthday day off

Pension scheme

On-site gym

Job summary

Sykes Holiday Cottages is seeking an Account Manager to join our Owner Success Team in Chester. You’ll manage up to 200 property owners, drive revenue, resolve issues quickly, and be their go‑to contact for a seamless experience with Sykes.

You'll collaborate with sales, marketing, and operations to deliver results, harness upsell opportunities, and track performance to support growth, while upholding our values of One Business One Team and Keep it Simple.

Qualifications

• Proven experience in account management, sales or customer service.
• Strong relationship‑building and communication skills.
• Demonstrated success in meeting or exceeding sales targets.
• Proactive, organised and target‑driven approach.
• Proficiency with CRM software and Microsoft Office.

Responsibilities

• Manage up to 200 property owners and drive revenue.
• Spot opportunities to upsell and cross‑sell services.
• Act as main point of contact, resolving issues quickly and professionally.
• Track account performance and provide growth insights.
• Work with sales, marketing and operations to deliver results.

Skills

Account management

Sales

Customer service

Relationship-building

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Turn your passion for people into a rewarding career at Sykes as an Account Manager!

• Hours: 37.5 per week, 5 days out of 7 (Monday to Friday, 9am until 5:30pm, with occasional weekend cover in peak periods)
• Start date: 28th September. Applicants should be available to start with us on this day.

The Role:

As an Account Manager in our Owner Success Team, you’ll manage up to 200 property owners, helping them maximise their revenue and enjoy a seamless experience with Sykes. From driving sales and uncovering opportunities to offering expert support, you’ll be their go‑to contact and a key part of their success.

What You’ll Do:

• Manage and grow relationships with up to 200 property owners
• Spot opportunities to upsell and cross‑sell services
• Act as the main point of contact, resolving issues quickly and professionally
• Track account performance and provide insights for growth
• Work closely with sales, marketing, and operations to deliver results

Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

What You’ll Bring:

• Proven experience in account management, sales, or customer service
• Strong relationship‑building and communication skills
• Demonstrated success in meeting or exceeding sales targets
• A proactive, organised, and target‑driven approach
• Proficiency in CRM software and Microsoft Office Suite

Why You’ll Love It Here:

• Annual bonus scheme linked to company performance.
• 33 days holiday (including bank hols) + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• On‑site gym and parking at Chester HQ (near train station).
• Employee savings scheme
• Long service awards and company events

About Sykes Holiday Cottages

Sykes Holiday Cottages is a business with big dreams and bursting with ambition. Combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. We have 15 regional brands and represent over 23,000 holiday homes across the UK and Ireland, from romantic hideaways for 2 to epic getaways for 20+.

What started as a small, family‑run business has grown into a large, vibrant team of passionate professionals, all working together as one of the fastest‑growing holiday let agencies in the UK.

Part of the Forge Holiday Group, every role here plays a part in delivering exceptional experiences for our guests, while championing a culture where ambition, creativity, and teamwork can truly thrive.

We value diversity and inclusion, bring your authentic self to work! Need adjustments for the recruitment process? Just ask, our team is happy to help.