Property Services Manager

Sykes Holiday Cottages; Lyme Regis; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Annual bonus

Generous holiday allowance

Birthday day off

Pension scheme

Employee discount

Volunteering days

Job summary

Lyme Bay Holidays, part of Sykes Holiday Cottages, is seeking a Property Services Manager to lead our Housekeepers, Laundry, Linen Drivers, Maintenance Operatives, Local Supplier Lead and Quality & Compliance teams. You will oversee daily operations to maintain our portfolio of properties to the highest standards, plan workloads, manage rotas, and coordinate with customers, owners and internal teams.

This role offers an annual bonus, generous holiday entitlement and a range of wellbeing

Qualifications

• Experience managing service-led teams.
• Experience in rota management.
• IT literate – MS Office and databases.
• Proven track record of building strong relationships.
• Ability to work well under pressure.

Responsibilities

• Manage performance of the Property Services team.
• Plan daily workloads to maximise efficiency.
• Lead daily huddles, 1:1s and team meetings to meet OKRs.
• Monitor NPS feedback and ensure quality standards are met.
• Create staff rosters and manage holidays and sickness.
• Cover out-of-hours callouts on a rota basis.
• Oversee vehicle maintenance compliance.
• Organise property checks and ensure properties are well maintained.
• Provide hands-on support to operations and maintenance.
• Coordinate with customers, owners and internal teams to resolve issues.

Skills

Team management

Rota management

Relationship building

Working under pressure

Communication

Tools

MS Office

Databases

Job description

• Salary: Up to £35,000 per annum
• Working Pattern: 37.5 hours, 5 days per week between Monday and Saturday.

About the Role:

As the new Property Services Manager, you will head up our team of Housekeepers, Laundry, Linen Drivers, Maintenance Operatives, Local Supplier Lead and Quality & Compliance. You will oversee the daily running of these teams as they carry out all aspects of property maintenance and ensuring our portfolio of properties are presented and maintained to the highest of standards. You will lead the team and ensure we are able to positively respond to all local property requirements, working closely with the Property Services Team.

What You’ll Do

• Managing Team performance of the full Property Services team within the Brand.
• Plan daily workloads to maximise workload efficiently
• Ensure the team remain on track to meet all OKR’s via daily huddles, 1:1’s and carrying out regular Team meetings.
• Monitoring NPS feedback of our Managed Properties and ensuring corrective action is taken and support provided as appropriate to ensure quality standards are maintained and NPS OKR’s are met.
• Devising staff rota’s and managing holiday requests and sickness, ensuring optimum staffing levels are maintained at all times.
• To cover out of hours emergency callout duties on a rota basis to ensure all out of hours emergencies are covered within the Brand
• Managing any company vehicles, ensuring they are kept roadworthy and compliant.
• Overseeing compliance for our local office/s.
• Organising and carrying out thorough property checks to keep our properties in tip top shape all year around
• Provide practical, hands-on support to all operations, including maintenance, ensuring issues are dealt with in a professional and timely manner.
• Work closely with all stakeholders, including customers, owners, and internal departments, to ensure issues are resolved and communicated accordingly.

What You’ll Bring

• Previous experience managing service led Teams
• Experience in rota management
• IT literate – MS office and databases
• Proven track record of building strong relationships
• Ability to work well under pressure

Bonus Points For

• Ability to adapt to changing priorities and multitask effectively
• Knowledge of Property Maintenance & Compliance
• Holiday let/Hospitality Industry Experience
• Good knowledge of the local area

Who Are Lyme Bay Holidays?

Lyme Bay Holidays, part of Sykes Holiday Cottages, has been creating memorable holidays along the stunning World Heritage Coast for over 40 years. From Lyme Regis to the rolling hills of Devon, we manage a diverse mix of holiday homes, all backed by the personal, friendly service our guests know and love.

Why You’ll Love Working With Us

• Annual bonus scheme linked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Employee savings scheme
• Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about creating unforgettable holidays, we’d love to welcome you to the team.