Growth Account Director

Office Angels; Royal Borough of Kingston upon Thames; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Bonus

Pension

Cash plan

Life assurance

Modern office facilities

Job summary

Office Angels is seeking a Growth Account Director in Kingston with hybrid work options to lead growth across European client accounts. You will implement and develop global client relationships, ensure exceptional delivery, and drive commercial growth across regions including the UK, US and Canada.

The role requires strong commercial acumen, stakeholder management and a proactive approach to account expansion, with a compensation package including a £60,000–£75,000 salary plus bonus and

Qualifications

• Experience in promotional merchandise, branded products or related marketing services.
• European account management experience is essential.
• Experience with international client accounts is highly desirable.
• Strong forecasting, planning and organisational abilities.
• Proficient in Excel, PowerPoint and CRM systems (Salesforce advantageous).

Responsibilities

• Onboard, implement and develop new global client accounts.
• Manage and grow a portfolio of existing client relationships, increasing revenue.
• Coordinate with US/Canada teams to ensure seamless delivery and growth.
• Lead RFP responses and proposals when required.
• Balance client implementation, relationship management and commercial growth activities.

Skills

Account management

European accounts

CRM experience

Forecasting

Sales pipeline

Tools

Salesforce

Job description

Growth Account Director

Do you have experience within promotional merchandise, branded products, B2B marketing, advertising services, or a related industry, managing clients across Europe and supporting international accounts?

Location: Kingston with limited on-site parking

Salary: £60,000 - £75,000 plus excellent benefits including bonus (typically 5% to 10%), 25 days holiday plus bank holidays, 5% pension, cash plan, life assurance and modern collaborative office facilities.

Hours: Full-time, 37.5 hours per week, Monday to Friday. Hybrid working available with 2 days in the office and flexibility around working arrangements.

Ideal candidate will have strong drive, entrepreneurial spirit, determination and strong demonstratable experience of growing existing accounts.

A rare opportunity for a proactive and driven Account Director to join an international team, playing a pivotal role in the growth and success of global client accounts.

This position would suit either an ambitious Account Manager looking to step up into a more strategic role or an experienced Account Director seeking their next challenge.

Acting as a key point of contact for the implementation, integration, development and ongoing management of global clients, you will work closely with colleagues across the UK, US and Canada regions to ensure exceptional client delivery and account growth.

The role is highly varied and requires an individual who can confidently balance client implementation, relationship management and commercial growth activities. Flexibility, adaptability and strong stakeholder management skills are essential for success.

Key Responsibilities

• Serve as a key point of contact for the onboarding, implementation and development of new global client accounts.
• Manage and grow a portfolio of existing client relationships, identifying opportunities to increase revenue and strengthen partnerships.
• 20% client transition & implementation, 40% account management & growth of existing clients, 40% warm business development from qualified leads, referrals, US/Canadian partners and incoming RFP enquiries.
• Work collaboratively with US and Canadian colleagues to ensure seamless client delivery and account development.
• Handle incoming business opportunities from existing international partnerships, referrals and RFP opportunities.
• Develop strategic account plans to maximise growth within existing clients while identifying opportunities to win new business.
• Build and maintain strong relationships with stakeholders across marketing, procurement, HR, events and other business functions.
• Understand clients' business objectives, procurement processes and brand requirements to deliver tailored solutions.
• Support and contribute to RFP responses and proposal submissions where required.

Requirements:

• Experience within promotional merchandise, branded products, marketing services, advertising services or a closely related industry.
• European account management experience is essential.
• Experience working with global or international clients would be highly desirable.
• Strong commercial acumen with experience identifying growth opportunities within existing accounts.
• Experience with RFP completion would be advantageous but is not essential. Training and development will be provided for the right candidate.
• Strong forecasting, planning and organisational abilities.
• Proficiency in Microsoft Excel, PowerPoint and CRM systems (Salesforce experience advantageous).

Ideal Candidate

• Currently working as an Account Manager seeking progression or an established Account Director.
• Relationship-driven and highly collaborative.
• Commercially minded with a proactive approach to account growth.
• Confident working with international stakeholders across multiple regions.
• Entrepreneurial, resilient and motivated by delivering excellent client outcomes.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels is committed to equal opportunities and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.