Account Manager

Insight Select; Reading; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company bonus scheme

Hybrid work arrangement

Job summary

Insight Select Limited is seeking an Account Manager to own a portfolio of B2B customers in the transportation sector, strengthening relationships, maximising account potential and delivering an exceptional customer experience in a hybrid working setup.

Based in Reading with one day per week in the office, you will lead customer reviews, manage forecasts, develop account plans and drive upselling opportunities across products and services to grow profitability.

Qualifications

• At least 3 years' experience in a B2B Account Management role.
• Experience within transportation, logistics, supply chain or a related industry would be advantageous.
• A proven ability to build relationships and influence key stakeholders at different levels.
• Strong commercial awareness, with experience identifying upselling and cross-selling opportunities.
• Excellent communication, negotiation and relationship management skills.
• Experience managing customer forecasts, account plans and commercial pipeline

Responsibilities

• Building and maintaining strong, long-term relationships with key customer stakeholders, acting as their primary point of contact.
• Proactively understanding customer requirements, anticipating future needs and ensuring a consistently high level of service.
• Leading regular customer business reviews, discussing performance, future requirements, new initiatives and opportunities for growth.
• Managing customer forecasts and working closely with internal teams to ensure effective planning and service delivery.
• Identifying opportunities to develop existing accounts through upselling, cross-selling and introducing additional products or services.
• Developing account plans and maintaining a healthy pipeline of commercial opportunities.
• Preparing customer proposals and commercial quotations, ensuring pricing and profitability targets are achieved.
• Coordinating new customer programmes and onboarding, working closely with internal stakeholders to ensure a smooth implementation.

Skills

Relationship management

Stakeholder management

Commercial awareness

Communication

Negotiation

Account growth

Job description

Account Manager

Location: Reading, Hybrid (1 day per week in the office)

Salary: Around £50,000

Contract: Permanent

We are working with an established international transportation company that is looking to appoint an Account Manager to join its commercial team.

This is an exciting opportunity to take ownership of an existing portfolio of B2B customers, focusing on strengthening relationships, maximising account potential and delivering an exceptional customer experience.

The Role

• Building and maintaining strong, long-term relationships with key customer stakeholders, acting as their primary point of contact.
• Proactively understanding customer requirements, anticipating future needs and ensuring a consistently high level of service.
• Leading regular customer business reviews, discussing performance, future requirements, new initiatives and opportunities for growth.
• Managing customer forecasts and working closely with internal teams to ensure effective planning and service delivery.
• Identifying opportunities to develop existing accounts through upselling, cross-selling and introducing additional products or services.
• Developing account plans and maintaining a healthy pipeline of commercial opportunities.
• Preparing customer proposals and commercial quotations, ensuring pricing and profitability targets are achieved.
• Coordinating new customer programmes and onboarding, working closely with internal stakeholders to ensure a smooth implementation.

About You

• At least 3 years' experience in a B2B Account Management role.
• Experience within transportation, logistics, supply chain or a related industry would be advantageous.
• A proven ability to build relationships and influence key stakeholders at different levels.
• Strong commercial awareness, with experience identifying upselling and cross-selling opportunities.
• Excellent communication, negotiation and relationship management skills.
• Experience managing customer forecasts, account plans and commercial pipeline

What's on Offer?

• Salary of circa £50,000, depending on experience.
• Company bonus scheme.
• Hybrid working, with the potential for just one day per week in the Reading office.
• The opportunity to join an established international transportation business.