Account Manager

Boden Group; Oxford; On-site; GBP 75,000 - 80,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Bonus and additional benefits

Job summary

Boden Group in Oxford is seeking an experienced Account Manager (Hard FM) to lead on-site engineering and maintenance services across a highly regulated site, including manufacturing, clean rooms, laboratories and offices.

You will manage a c.£2.5m Hard FM operation, develop the on-site engineering team, drive KPIs, ensure compliance and maintain client relationships.

Qualifications

• Significant Hard FM management experience in technically complex environments.
• A recognised Hard FM technical qualification in engineering.
• Experience leading engineering teams and managing senior client relationships.

Responsibilities

• Lead Hard FM delivery across manufacturing, laboratory, clean room and plant environments.
• Manage PPM and reactive maintenance with real-time CAFM records.
• Build strong client relationships as the on-site contact.
• Drive contractual performance against KPIs, SLAs and compliance.
• Manage budgets, forecasting, WIP, debt, invoicing and financials.
• Lead and develop a multidisciplinary engineering and facilities team.
• Oversee compliance, permits, risk management and subcontractor performance.
• Drive continuous improvement to asset reliability and uptime.

Skills

Hard FM management

Leadership

Budgeting

Client relationships

Education

Hard FM qualification in engineering

Tools

Maximo

Job description

An experienced Account Manager (Hard FM) is required to lead engineering and maintenance services across a highly regulated site in Oxford. The environment includes manufacturing, clean rooms, laboratories, offices and critical plant areas.

You'll take ownership of a c.£2.5m Hard FM operation, leading the on-site engineering team while managing client relationships, compliance, commercial performance and service delivery. A strong engineering background is highly valued, while pharmaceutical experience is desirable rather than essential.

The Role

As the Account Manager, you'll:

• Lead Hard FM delivery across manufacturing, laboratory, clean room and plant environments.
• Manage PPM and reactive maintenance, ensuring accurate real-time CAFM records.
• Build strong client relationships as the primary on-site operational contact.
• Drive contractual performance against agreed KPIs, SLAs and compliance requirements.
• Manage budgets, forecasting, WIP, debt, invoicing and overall financial performance.
• Lead and develop a multidisciplinary engineering and facilities management team.
• Oversee statutory compliance, permits, risk management and specialist subcontractor performance.
• Drive continuous improvement while protecting asset reliability and operational availability.

About You

To be successful as the Account Manager, you'll have:

• Significant Hard FM management experience within technically complex environments.
• A recognised Hard FM technical qualification in a relevant engineering discipline.
• Experience progressing from an engineering or technical background into management.
• Strong commercial knowledge covering budgets, forecasting, WIP and contract performance.
• Proven experience leading engineering teams and managing senior client relationships.
• Experience with CMMS or CAFM systems, with Maximo particularly advantageous.
• Pharmaceutical, GxP or GMP knowledge is desirable but not essential.
• A full UK driving licence and ability to pass Standard DBS vetting.

Experience within pharmaceutical, process-controlled or similarly regulated environments would be particularly relevant. You'll also need to participate in an out-of-hours management on-call rota.

What's in it for You?

• £75,000 £80,000 per year.
• Company vehicle or car allowance.
• Bonus and additional benefits.
• Permanent position working 40 hours per week.
• Leadership responsibility for a substantial c.£2.5m Hard FM operation.
• Pharmaceutical training and support for candidates from other regulated environments.

The recruitment process consists of an initial telephone conversation, formal interview and final on-site client interview.