Account Manager

Recruitment Solutions (North West) Ltd; Oldham; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

International working environment

Career progression opportunities

Training and development opportunities

Job summary

Recruitment Solutions (North West) Ltd is seeking an Account Manager to own a portfolio of key customer relationships and manage day-to-day account activities with a focus on service excellence.

You will coordinate orders from entry to completion, resolve queries and work with internal teams to deliver accurate, on-time service while growing account value and customer satisfaction.

Qualifications

• Experience in Account Management or related commercial role.
• Proven ability to manage customer relationships and deliver service.
• Experience using ERP/CRM systems (Salesforce is a plus).

Responsibilities

• Own a portfolio of customer accounts and maintain long-term relationships.
• Manage orders from entry to completion, including amendments and rebooking.
• Coordinate with customers and internal teams to ensure on-time delivery.
• Identify and resolve customer issues, queries and complaints.
• Monitor accounts, schedules and outstanding actions for seamless service.
• Prepare quotations and follow pricing requirements.
• Update pricing, customer data and product information in systems.
• Support customers with product, pricing and order queries.
• Collaborate with Sales, Customer Service and Operations to spot opportunities.
• Develop relationships to increase satisfaction and account value.
• Process credit notes and account documentation as required.
• Use data to identify trends and opportunities.
• Support introduction of new products, systems and processes.
• Work with colleagues across the business and international teams.

Skills

Account Management

Customer relationships

Commercial mindset

Communication

Analytical thinking

Tools

Salesforce

Excel

Job description

We are looking for an Account Manager to join our Client’s growing and innovative business, taking ownership of key customer relationships while ensuring a high level of service and smooth day-to-day account management.

This is a fantastic opportunity for a commercially minded individual who enjoys building strong customer relationships, managing accounts and working closely with internal teams to deliver the best possible customer experience.

What You’ll Be Doing:

• Take ownership of a portfolio of customer accounts, acting as the main point of contact and building strong long-term relationships
• Manage customer orders from initial entry through to completion, including amendments, cancellations and rebooking
• Work closely with customers and internal teams to ensure orders are delivered accurately and on time
• Proactively identify and resolve customer issues, queries and complaints
• Monitor customer accounts, delivery schedules and outstanding actions to ensure a seamless service
• Prepare and follow up on quotations in line with customer requirements and agreed pricing
• Manage pricing updates, customer information and product data within the relevant systems
• Support customers with product, pricing and order-related queries
• Work closely with Sales, Customer Service and Operations teams to identify opportunities and resolve issues
• Develop strong relationships with customers and look for opportunities to increase customer satisfaction and account value
• Process credit notes and other account documentation where required
• Use customer data and account information to identify trends, issues and opportunities
• Support the introduction of new products, systems and processes
• Work collaboratively with colleagues across the wider business and international teams

What We’re Looking For:

• Previous experience in Account Management, Customer Account Management, Sales or a similar commercial role
• Strong track record of managing customer relationships and delivering excellent service
• Commercially minded with an understanding of customer retention and account growth
• Confident communicating with customers via telephone and email
• Experience managing customer orders and resolving queries from start to finish
• Previous experience using an ERP or CRM system is essential
• Salesforce experience would be advantageous
• Strong Microsoft Office skills, particularly Excel
• Excellent organisation and time-management skills
• Confident handling difficult conversations and finding practical solutions
• Analytical and commercially aware with strong attention to detail
• Proactive, self-motivated and comfortable taking ownership of customer accounts
• A strong team player who enjoys working in a fast-paced environment

Benefits on Offer:

• Competitive salary depending on experience
• Opportunity to manage and develop valuable customer relationships
• Varied role combining Account Management, Customer Service and Commercial Operations
• Supportive and collaborative team environment
• International working environment
• Training and professional development opportunities
• Excellent opportunity for career progression