Account Manager

Absolute Design; Nottingham; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Flexible hours

Certifications paid

20 days holiday+

Pension scheme

Childcare vouchers

Eye care vouchers

Bike to work

Free snacks

Job summary

Absolute Design, based in Nottingham, seeks an Account Manager to bridge clients with our internal development team and oversee Magento/Shopify support accounts. You will ensure estimates, specifications and delivery milestones are met, while maintaining clear client communication.

The role involves managing a busy project schedule, invoicing processes, and ensuring resource allocation aligns with client needs and timelines.

Qualifications

• Experience with ecommerce CMS admin in client or agency settings.
• Ability to manage deadlines and budgets effectively.
• Analytical skills to derive insights from data.
• Experience generating invoices and forecasting.

Responsibilities

• Act as the main liaison between clients and our internal development team.
• Manage multiple Magento and Shopify Support Accounts and ensure estimates, specs and milestones are met.
• Interpret client requirements clearly to internal stakeholders and provide timely feedback.

Skills

eCommerce experience

Budget management

Data analytics

Client communication

Tools

Synergist

Mantis

Magento

Shopify

Job description

Are you ready to work in a dynamic, creative and collaborativeenvironment? Our impressive client base and friendly team makeAbsolute a great place to work, offering the opportunity to use cuttingedge technologies on sizable projects that offer a real challenge andsense of achievement. You’ll be part of an expert team of eCommerceCertified developers and Solution Specialists, imparting your owneCommerce knowledge whilst learning new technologies andmethodologies.

Benefits include

• Flexible start and finish times
• Magento and Shopify certification: Solutions Specialist - tutoring, study aids plus all exams are paid for
• Competitive salary and good career prospects with annual appraisals
• 20 days holiday (plus public holidays) and an extra day for each year worked at Absolute
• Latest kit and software - laptop or setup of your choice
• Company pension scheme
• Childcare and eye care vouchers
• Bike to work scheme
• Free food & drinks – Nespresso coffee, fruit & snacks.

Profile

You’ll already have agency and / or client experience with eCommerce, but are now looking to take your career to the next level. In return wecan offer you an environment in which you can develop your skills andthe opportunity to work with a variety of exciting clients on innovativeprojects.

The Role

You’ll act as the main liaison between clients and our internal teamof developers, managing multiple Magento and Shopify SupportAccounts and ensuring they meet estimates, specifications and deliverymilestones / deadlines. Being able to interpret the clients requirementsand feedback clearly to internal stakeholders is essential.

You’ll monitor a dedicated ticketing board for each of your clients, providing feedback and estimates for new requests and will reconciletime at the end of each month, ensuring that invoices are sent to theclient in line with the monthly hours used. You’ll also be responsible for some aspects of training on your tickets and will provide assistanceand support for certain CMS admin functions. In addition, you’ll behighly organised as you’ll be managing resource requirements for your accounts in an ever changing schedule, supplying updates on a regularbasis.

An understanding of current web eCommerce technology is a musthave.

What we’d like to see

• Experience of eCommerce sites’ CMS admin - client and / or agency
• Experience of digital design and development processes
• Management of deadlines and budgets
• Analysing data to provide useful insights
• Generation of invoices and forecasting
• A good understanding of website and domain hosting
• Experience of balancing multiple client requests in a busy
• A desire to develop a career with a digital agency
• A pleasant, positive and proactive character
• Growing accounts / improving performance

Experience working with the following would beadvantageous

• Synergist
• Mantis or similar bug tracking software
• Magento and Shopify
• Analytics & SEO.

Account Manager

PayDependent on Experience

RequiredMonday - Friday

LocationRemote/Nottingham Office (once per month)

Absolute are a multi-award winning Adobe Silver Solution and Shopify Plus Partner, based in Nottingham. We were established in 1994 and have a longstanding reputation for excellent work. We specialise in Magento and Shopify eCommerce website design & build, plus digital strategy, branding and print design to complete the full marketing solution.

Cowshed OneBlackford Bridge FarmLonghedge LaneSibthorpeNottinghamNG23 5PN

T. 0115 953 4800E. [e-mail]

absolute-design.co.uk

Absolute Design Associates Ltd.Registered in England & Wales No: 2942040. VAT No: 610 741 673