Account Manager

Future Prospects Group Ltd; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free parking

28 days (incl. Bank Holidays)

Auto-enrolment pension scheme

Healthcare following probation

Branded Company clothing

Job summary

Future Prospects Group Ltd is seeking an Account Manager for a full-time, permanent role in the Nottingham outskirts. The position offers a base salary of £27,250 plus a quarterly bonus and aligns with an established, progressive company leading its market sector.

The successful candidate will manage customer and supplier communications, process bookings on our system, and generate reports using Microsoft Office while ensuring compliance and data accuracy across IT systems.

Qualifications

• An understanding of the importance of excellent customer service.
• IT proficiency and ability to use office software.
• Clear and direct communication, both written and verbal.
• Willingness to support team members and take on extra tasks.
• Strong attention to detail and accuracy under pressure.
• Ability to meet tight deadlines and work methodically.
• GCSEs or equivalent in English and Maths.

Responsibilities

• Communicate effectively with customers and suppliers via telephone and email.
• Process bookings and requests on our bespoke management system and ensure timely follow-through with suppliers.
• Maintain accurate records of all incoming calls for reference.
• Resolve customer queries using initiative and team input.
• Generate custom reports using Microsoft Office as needed.
• Ensure compliance with industry regulations and data accuracy on IT systems.
• Keep data on IT systems accurate and complete.

Skills

Customer service

IT proficiency

Communication skills

Team player

Attention to detail

Education

GCSE or equivalent in English and Mathematics

Tools

Microsoft Office

Job description

Account Manager

Full Time, Permanent, Nottingham (Outskirts)

£27,250 plus quarterly bonus

Our Client, based on the outskirts of Nottingham, is looking to recruit a full time, permanent Account Manager. This is a fantastic opportunity to join an established and progressive Company who are a market leader in their sector.

The Role

• Communicate effectively and courteously with customers and suppliers via telephone and email, ensuring clear and concise communication.
• Process customers' bookings and requests placing those requests on our bespoke management system and ensuring orders are followed through upon our suppliers and carried out on time.
• Maintain accurate records of all incoming calls for reference and documentation purposes.
• Resolve customer queries using personal initiative and with the team's input.
• Generate custom reports using Microsoft Office software as needed.
• Ensure compliance with all industry regulations and legislation.
• Ensure all data on our IT systems are accurate and complete.

The Candidate

• An understanding of the importance of excellent customer service and the ability to deliver it.
• IT proficiency.
• Clear and direct communication skills, both verbally and in writing.
• Supportive attitude towards team members and willingness to take on additional tasks during busy periods.
• Strong attention to detail and ability to work methodically and accurately.
• Ability to work under pressure and meet tight deadlines.
• GSCE or equivalent qualification in English and Mathematics.

The Benefits

• Free parking
• 28 days (inclusive of Bank Holidays) increases with length of service
• Auto-enrolment pension scheme
• Healthcare following probationary period
• Branded Company clothing

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback

The services of Future Prospects are those of an Employment Agency