Account Manager

Arden Personnel; Stratford-upon-Avon; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Bonus up to 10%

25 days holiday + birthday off

Enhanced pension

Private medical

Gym membership

Wellbeing support

Job summary

Arden Personnel is recruiting an Account Manager for Stratford-upon-Avon to manage a small client portfolio and be the primary contact for customers.

You will build strong relationships, use data to explain insights, and identify service improvements while coordinating with stakeholders and meeting deadlines with accuracy.

Qualifications

• Strong customer service experience in retail, hospitality, or office settings.
• Excellent written and verbal communication skills.
• A genuinely customer-focused approach.
• Confidence picking up technical information quickly.
• Proactive, solution-focused mindset.

Responsibilities

• Managing a small portfolio of client accounts as their dedicated point of contact.
• Building strong working relationships and delivering excellent customer service.
• Liaising with a range of stakeholders to ensure requirements and commitments are met.
• Getting to grips with customer needs and the wider industry context.
• Using data analysis to explain complex information back to customers clearly.
• Spotting opportunities for service improvement and driving them forward.
• Managing deadlines with a high level of accuracy.

Skills

Customer service

Communication

Data analysis

Organisational skills

Tools

Excel

Job description

Account Manager | Stratford-upon-Avon | £27,500–£35,000 + Bonus

Arden Personnel is recruiting for an Account Manager to join a growing, well-established business in Stratford-upon-Avon. This is a fantastic opportunity for someone from a customer service, retail or hospitality background who's looking to build a genuine career, with full on-the-job training and clear progression on offer.

What you'll be doing:

• Managing a small portfolio of client accounts as their dedicated point of contact
• Building strong working relationships and delivering excellent customer service
• Liaising with a range of stakeholders to ensure requirements and commitments are met
• Getting to grips with customer needs and the wider industry context
• Using data analysis to explain complex information back to customers clearly
• Spotting opportunities for service improvement and driving them forward
• Managing deadlines with a high level of accuracy

What we're looking for:

• Strong customer service experience — retail, hospitality or office-based
• Excellent written and verbal communication skills
• A genuinely customer-focused approach
• Confidence picking up technical information quickly
• Solid IT skills, particularly Excel
• A proactive, solution-focused mindset
• Strong planning, scheduling and organisational skills
• Full UK driving licence

On offer:

• £27,500–£35,000 depending on experience
• Up to 10% bonus
• 25 days holiday plus your birthday off
• Enhanced pension and optional benefits including private medical, gym membership and wellbeing support